Lens.comReviews of lens.com

I'll let you know when I receive contacs,,,website was easy to use.

When I hit "reorder" only the most recent order is visible. I wanted to reorder an item from two orders back. When I got the rep on the phone, she was very helpful.

Billing process would not allow me to use Afterpay.

Although my experience with Lens.com was fine, i don't like that i do not have an option to complete this review

Logging in to your website directly, then clicking on my prescription and trying to re-order continually left my cart as “empty” despite numerous attempts and efforts to place differing number of boxes of contacts in the cart. For reasons unknown

Cannot remove credit card.

Well I started May 11 attempting to get contacts after an exam. After numerous attempts, uploading prescription at least 10 times , to get my prescription filled I finally called and was on the phone for about a half hour. Very tiring to say the least. Almost gave up and went somewhere else.

The biggest pro of Lens.Com is it's human customer service. You talk to a clearly speaking English, person. I had cancelled an order with GlassesUSA because I could only chat with who knows who and they could not correct their problem but wanted to route me through someone else after wasting enough of my time. The Rep at Lens.Com quickly corrected the issue. The biggest Con was they aren't exactly prominently letting you know they charge a $102 service fee, in my case. And they don't put that fee on the email receipt they send you. So you're essentially paying $102 for the $75 rebate you get from them. I was able to request and received a new receipt showing that charge. Just be aware of that! So the price per box is honest on the home selling screen with no mention of the service fee. Legal deception as I would call it.