Lens.comReviews of lens.com

Order all the time from here, spent extra on the special delivery as i need them urgently, they still haven’t even been dispatched yet they were suppose to arrive today. Very unlikely I will be continuing to order

Be very careful they throw in a $25 processing fee per box that they don't show until the end.

Absolutely the worse website to order from. Paid extra to have my contacts expedited. Then get told “oops, we don’t have your prescription in stock” it’s going to a take a week for them to get my prescription. Asked if I could get refunded the shipping cost. They said sure! BUT we won’t be expediting your order and it’s going to take another week. I ended up cancelling and ordering from oneeighthundredcontacts. They shipped my order in ONE DAY!!! And they waived the shipping.

I ordered $445 worth of Air Optix Colors, a year supply, from here. Before I ordered, spending all this money, I inquired if they would let you order a trial pair. I was told no by their customer service. I have different prescriptions for each eye. They advertise a money back guarantee, which is why I ordered from them. I opened two boxes and used one lens from each box. When I wore the contacts, they greatly impaired my distance vision and my near vision was nonexistent. I knew this was not correct given two brands my optometrist gave me to try. I reached out, went through the refund process. Returned all the boxes, but the 2 opened ones, and they refunded me less than half the money. I was not expecting a full refund, but it should have been close to the original amount. Their excuse is because of the 2 opened boxes, which I cannot use, and considered me returning only half my order. The agent that helped me over chat was very rude and sent it to higher management for review. Their return process is a nightmare. I should have just paid more with 1-800-Contacts. *update* I received a follow up email and now they are claiming I did not get the contacts from them. They are telling me they can destroy them, unopened boxes that came from them, or charge me $14.99 to send contacts I cannot wear, back to me. *update 4/29* Spoke to their supervisor who was completely useless. Unwilling to give a partial refund for the lenses I sent back, because it was not the full six pack, and acted like if I paid $14.99 to have them sent to me they were doing me a favor. Doesn’t matter that I cannot see that well with them. I told them to destroy them, but I am sure they are going to turn around and sell the unopened boxes as two packs. Do yourself a favor, don’t order a year supply from them, if it is a new brand. If you do and they don’t work, 1-800- Contacts will take them back, even the opened ones. You pay more with them, but they are a 100% better contact retailer. I will tell people to avoid lens.com at all costs.

It is nearly impossible to contact them by phone. I tried for 4 days and finally gave up. I was trying to cancel an order. They still shipped it. When I finally managed to connect with them, they said the order was non-returnable. The only way to cancel an order is through phone, yet they don't answer the phone! Update: They saw this review and have contacted me by email. They claim they tried to call me, even though there has been no call from them. This business is built on giving the customer no way to complain or cancel.

WARNING! This company has a very deceitful way of adding charges to your order. They ADD a fees and taxes charge that in reality does not include taxes because taxes do not apply to contact lenses. The fees and taxes is simply their cost of doing business that is WRONGLY passed to the consumer. Moreover, in Texas, a company can not charge taxes on medical equipment (contact lenses). Federal and State agencies need to audit this company.

never get the rebate, my rebate submission is lost in the mail, although i have all the info/photocopy everything i submitted, normally i'll get the rebate if i present those, but they refuse to issue the rebate, what a disappointment

Avoid any purchase here! Read this first. Before ordering at Lens.com If you’re looking to buy contacts online, avoid Lens.com. They advertise large rebates on their orders, but they never actually give them to you. When you mail in the reabte form you never seem to get a confirm they have received it? They claim it may take 4 week to confrim receipt. Really 1 month/ If you try yo contact anyone about the status, you simply get spun in a circle and you will not, can not get any hep from anyone at all, Total rip off. My rebate adds up to $135.00 and I've seen nothing and they still don't confirm they have my mailed in completed form with the box top tabs, This is a process designed to fail or have you give up and walk away. You’re supposed to send in the order invoice with a printed rebate form, and you have 8 weeks after the order to do this. But they can take as long as they want to respond, and they can deny your rebate request for any reason. Once the 8 weeks are passed, your rebate is expired. Complete 100% BullS*%t