G N.
No lens case as promised 👎🏻👎🏻👎🏻
No lens case as promised 👎🏻👎🏻👎🏻

Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!What makes us different? A couple of things. We offer amongst the lowest prices of any contact lens seller online or in-store, through our bulk buying and independent price setting. We have the largest independently held inventory of contact lenses in our warehouse, so we ship most orders within 24 hours. Ordering through us is incredibly easy, requiring - 1) your order information, and 2) the name and contact info of your eye doctor (or copy of your prescription, if you have it) and we can take care of the rest.Also, everything on our website is designed for simple user interaction whether you’re placing an order, changing a prescription or checking on an order’s status. This coupled with genuine caring customer service means a smoother, worry-free experience. Just what you want when you order contact lenses. We even have an online eye exam service to save you the doctor’s trip.Contact LensesBrandsOnline Vision Exam
Lens.com (lens.com) has 11,438 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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G N.
No lens case as promised 👎🏻👎🏻👎🏻
Thomas D.
Still waiting for my order😡
Response from Lens.comMar 24, 2021
Thomas, I show that your order shipped on 3.10.21 and per USPS.com, the order was delivered on 3.13.21. The order was delivered to the PO Box you provided when ordering. We tried to reach you via phone and left a voicemail. Please contact us back if you still have not received the order. Thank you, Helen - Manager Lens.com
Guest S.
Sneak in a "processing fee" which is the same amount as you're advertising the contacts for...I will never purchase contacts from here again...
Response from Lens.comMar 18, 2021
Gina, For more than 20 years Lens.com has striven to provide top quality service to our customers so we’re discouraged to hear that you feel this way. The processing fee is listed on the left hand side of the screen when placing the order. We appreciate your business and look forward to hearing from you soon. .We guarantee that the total cost of your order will be lowest on the internet even including these fees, backed by our money back guarantee. Thank you, Helen - Manager Lens.com
Salina W.
I purchased the wrong RX by mistake. You told me it was wrong my doctor told you it was wrong. You sent it anyway? The order should have been canceled or you should have sent the right RX.
Response from Lens.comMar 18, 2021
Salina, I apologize for the confusion on your order. We contacted the doctor and allowed 8 business hours as defined by the Fairness to Contact Lens Consumer Act. The doctor failed to verify within the allotted time frame and Lens.com shipped out the order as it was placed. The doctor did contact after the order had shipped and we sent an email to advise you of the issue. I show that you are returning the order for the correct prescription. Please let us know if we can be of more assistance. Thank you, Helen - Manager Lens.com
Zaneta C.
Processing fee was the same amount as the cost of my lenses, so it essentially doubled the overall price. Such a scam.
Marie
The "processing" fees are a joke. No way it costs over $60 to process a box of contacts. Replying to Helen: The contacts themselves aren't the issue. It's the PROCESSING FEE. You were going to charge an extra $60 to mail 2 boxes of contacts. Sorry, but no. That is ridiculous and completely unacceptable.
Response from Lens.comMar 18, 2021
Marie, We are so sorry to hear that you were not fully satisfied with the pricing of your contacts. We always try to ensure that our contacts are the lowest price out there and are confident that we are the lowest online. Along with having low prices, and amazing customer service agents, we are open 24/7 all year around. We guarantee that the total cost is the lowest online, backed by our money back guarantee. Thank you , Helen - Manager Lens.com
Carlie D.
The prices are a total bait and switch. The cart doesn't show the insane amount of fees added to the price of the lenses. You have to click a button by the subtotal to see thst you're being charged double for the lenses. I didn't realize that the fees had been added until I received the shipping notice. I'm very disappointed. I could have purchased them cheaper elsewhere and used my insurance benefits.
Response from Lens.comMar 18, 2021
Carlie, The processing fee is listed on the website in your cart on the shipping information page. The complete breakdown of price and the total charged to your card is in your cart on each page during the order processes. You are correct in that your order contains items that have a processing fee. We guarantee that the total cost of your order will be lowest on the internet even including these fees, backed by our money back guarantee. Thank you for choosing Lens.com, we appreciate your business. Thank you, Helen - Manager Lens.com
Craig M.
I requested a cancellation while order was in process because I realized my prescription was expired and I need stronger lenses anyway. Conveniently, the next morning it is shipped right before I get an email saying can’t cancel because it shipped. Not even sure how it was approved since my prescription was expired and I never sent in a new one. Now I will have $100 worth of expired prescription contacts. 🤷