Lens.comReviews of lens.com

I ordered my contacts on the 8th and its the 15th and still don't have them. Zach Pezzimenti

You Promise a $40 rebate upon purchasing a 90 pack of lenses. Then you make it incredibly difficult to actually get the $40 rebate. The only reason I shopped with you was because the $40 rebate made the price affordable. I will never shop with you again.

Although I placed the order correctly, the wrong prescription was sent, twice :( A real hassle.

Waited over 3 months no 100.00 rebate I have been waiting for my $100.00 rebate since 5/26/2021. The rebate was promised  to arrive 7/30/2021 and never arrived. You also charged me for the free shipping and credited my account.. When am I going to receive my rebate. Your company is awful. Can you just put the credit on my discover card for all of these inconveniences or send the rebate via fed express so I actually received what you promised me? Please contact me ASAP if you what me and my fri9ends and family to ever use your company again.. I contacted your company several times by phone and now through e-mail and never received my 100.00 rebate,

First they screw up my address, Then they tuck in a service fee -- not just a few bucks. And finally it takes 2 weeks for a rebate form, then 10 weeks for the rebate itself. After overcharging you they then hope you'll forget the rebate. Never deal with them ever.

Moving target trying to claim your rebate. They make it very difficult. Unprofessional and unnecessary

I have ordered at least 4 times from here with a promise of a $50 rebate. Not once have I ever received their rebate in form of a Visa gift card. I have waited 4 months this time and still nothing. Previously I complained and then they gave me a credit. But, that doesn't matter anymore. There is no way in this digital age that someone has to wait for something to come in the mail. Just credit the account. Why offer a rebate when you don't follow through? I don't care if the price of the contacts go to $1. I will not purchase from a company that lies. I will go back to Walgreens ordering. At least they are upfront about their discounts in a % off. And I don't have to pay shipping.

Beware of the hidden $40 processing fee that they add to your order. It doesn't show up on the invoice but you can see that there is a discrepancy between the total of the items in your order and the subtotal listed.