Lens.comReviews of lens.com

I have placed my last order with Lens.com. It is impossible to get your rebate.

The Rebates are a lie! I always document everything and take pictures for proof. Their customer service is a joke and won’t help. You have to wait two weeks to print the rebate, mail it in and wait 8-10 weeks to process. They said that they didn’t get it, i have proof that they did because i sent with confirmation delivery and now they changed it to “It came after the deadline.” They said Deadline was 8 weeks received instead of postmarked 10 weeks which is on the rebate form. Took pictures of everything! Either way it was there on time and they didn’t process it and have denied it. Don’t purchase if it requires a rebate because you won’t get it !!!! Save your money and go somewhere else.

Lens.com is misleading and banking on people not sending in rebate forms. They tell you that you are getting money off. After the purchase you find out that they send it to you later. Then you have to wait 14 days to find out you then have to print off a form and mail it in. If not done in the given time you will lose the rebate all together. They are sneaky and tell you that was all up front, but it wasn't. Buy anywhere else.

Ordered contacts in early August ‘21 because the rebate made a nice price point. Rebate has never arrived and no one can tell me when, or if, it will. I’ll never shop here again.

I would not recommend Lens.com. Lens.com takes your credit card during the first minute of your first call - before they have your prescription. They tell you it is no problem to get your prescription. Then if your doctor doesn't respond, they fill the order with something you didn't choose, because they have your credit card! They rope you into an order and you have no way out. After several unanswered attempts to return the order, I gave up and to top it off...their promise of REBATE is a SCAM. They don't actually mail out the "Visa Card" rebate. Go somewhere else for your contacts, save yourself a complete headache and hours of hassle! If anyone hears of a class action suit - please tell the review community.

The rebate redeeming process is ridiculously long - going on 8 weeks and they sent it to the company that "creates the card" and has been in that status for several weeks. How long can it take to mass produce a plastic card? I have ordered lenses from other companies, with rebates, and never once had to wait this long. SHOP ELSEWHERE

Here is the sequence of events for my lens order: • 12/17/21 - I placed an order for contacts. • 12/21/21 - I was notified that my order was delayed, but it would ship between 12/28/21 and 12/30/21. The email specifically said “there is nothing wrong with your order. • 12/31/21 – When I still had not received a shipping notice, I called and was told that one of the two contacts I had order was “due any day”. I asked that the order be split and send out the contact that was available. I was told that a manager approved an overnight shipment and I should receive contacts not later than 1/4/22. • 1/5/22 – I called customer service a second time. The customer service representative said that no order had been sent out. Rather than try to get the order split a second time, I attempted to place an order for the contact that was supposedly in stock, only to find out that BOTH contacts were out of stock. I have subsequently cancelled my order and will be purchasing elsewhere. I have been strung along by LENS.com on this order for THREE WEEKS and never once told that the contacts were backordered. The reviews on their website are controlled by THEM, so you won't see a review like this. I will not be purchasing from lens.com again. They have lost my business permanently.

They’ve been processing my rebate for over 3 months. You can get much cheaper contacts on other sites. Don’t count on rebates. It’s a scam.