Lens.comReviews of lens.com

The company tacked on a 100 service fee to a 300 order. It showed up in the final cost but was never on the bill. They are crooks. Don't buy from them.

Awful....chat support Mary M was dificult and did not answser questions. It was very disappointing. Never will I do business with you again.

Scammers. Shows total $103. Then when you put your info. Final price is $300!! Most of these stupid companies does the same stupid tactic. They have to know to respect people’s time. They don’t even explain HOW and WHY the price has doubled. I meant tripled!

Once you got into the order you realized the pricing was basically false advertising. I was dumb enough to still place an order. Due to the outrageous shipping fees I chose to do normal shipping. After weeks I tracked the package and saw that it was returned to them due to a "non existent address". I verified the address and everything was correct. I order packages all of the time with zero issues. I called to see what happened. They had zero explanation. When I told them I was moving in less than a week and needed them reshipped quickly they tried to charge me an additional $26. When I suggested that they eat the cost due to the fact that it was no error of my part and it took them weeks to even ship they told me they could not do that. They did however issue my refund which oddly enough happened faster than the shipping. (I went with 1800contacts instead and was able to place my order and overnight my contacts which even after a late in the evening order, arrived the next AM to my "non existent address." After better review google reviews also look falsified. All of their good reviews are anonymous and bad reviews have names. It is also not allowing me to leave a Google review after my bad experience.

DO NOT buy from len.com. Their rebate program is a scam. The require US mail. If it gets "lost" they won't give you rebate. You can file your taxes online, but you can't get a rebate online, hmm... it's designed to be a scam.

I've used Lens.com for a ton of orders. The rebate process is designed to be intentionally difficult, a simply rebate at the point of sale would work better. It usually takes like 6 months to get the rebate, which is borderline unacceptable, but you still get it at some point. This time the rebate company claims to have never received the rebate info. They also want you to pay for tracking because "mail gets lost" hahaha... how convenient it is when the only piece of mail "lost" Ive ever had was this rebate form lol. It's almost like they're really good at losing mail? Yea so Im never using this company again. I'm out $85 and Lens.com doesnt care. They wont even let me leave them a review on thier website LOL. Cheers

A scam. Ripoff report is accurate.

Very scummy practices. They claim to have amazing deals and say they offer the most competitive prices for contact lenses. However any time you take up any of their promotions they charge you a huge “service fee” (hint: it’s whatever the price difference is between the discounted price and the full price) meaning you never actually save any money. You actually pay more by applying a discount THEY OFFER! Avoid at all costs. If a box is $60 they will say “24 hour promotion only online! Get the box for $15!” And then in the back end charge you a business fee of $50 leaving you to pay $65.