Lens.comReviews of lens.com

Doubt if i can receive the rebate. It has been way too long since I placed my order. Contacted them, and they responded with prepared answers without any helpful info.

Ordered contacts from Lens.com on 9/3/2021 and they arrived quickly. Still have not received $150 rebate and going on 6 months. Seems like a bait and swithch. I've called 3 times. The 1st time, I was told give it 2 weeks. 2nd call I was told give it 2 weeks. 3rd call I was told it should be a few weeks. In a few weeks it will be February 10, 2022. Six months to wait for a rebate is not acceptable, especially since the current rebate website says 8-10 weeks.

This company is the absolute worst! You cannot get through to them, five hours on the phone a week ago to try and exchange an old prescription for a new one. I was told that I would receive an email with an exchange form from a supervisor within 30 to 60 minutes. I have since tried to call back several times and it has been a week and I have still heard nothing! The wait time is more than two hours on hold, if you request a callback they will call back and hangup this happened every single time. The competitor one 800 contacts in comparison answers the telephone immediately by a live person and will assist in providing an exchange or credit for lenz.com contacts , with no need to ever work with this awful company ever again. Don’t waste your time, they have zero customer service!

COMPLETE SCAM!!! This company should be shut down by the BBB!! First you start the check out process with the rebated price. Then you find out later that you were charged the full price with no rebate. Fine. Fill out a rebate form? OK well they make you wait 2 weeks to do that. Hmmm I wonder how many people forget to log back in and submit the form? Id say 50% is a good estimate. Well if you are like me you log back in on day 15. I submit the rebate. They tell me they received it a month after I mailed it. Really? Now Its been 12 weeks from the day THEY SAID they received it and I still have no rebate. BUYER BEWARE!!

Avoid this company. As others have said, the rebate offer is nonexistent. You will spend hours with customer service only to be repeatedly told some script about "too much demand because of the success of the program."

Ordered contacts September 7 2021 and I am still waiting for my $150 rebate. I keep getting a different story every time I talk to someone. I keep being told "next week" and next week doesn't come. I'll never order with them again.

Lens.com does a good job of fulfilling orders, but I am very displeased with the rebate system. The price advertised, is a great price, but when you have to wait over 16 weeks for a rebate, then it doesn't feel like a great price.

Selected Lens.com over many other options due to their low pricing WHEN INCLUDING THE REBATE. Downloaded the form and saved it to send in the mail asap. Then I come to find out the rebate "expires". ...Really? Does it mold if you leave it out for too long?? So needless to say, when I didn't get that rebate at all, I was very displeased with the actual price and a very unhappy customer as a result. I lost $120 and customer service refused to do anything about it.