Lens.comReviews of lens.com

Ordered lenses on 11/3 ... As of this review , I am waiting 5 MONTHS to receive my rebate . Total scam . Send a message to these grifters and use someone else.

Unable to view rebate requirements when ordered. Two weeks later then able to see requirements that the boxes are required for rebate. Had thrown out one box because needed to use contacts! Was a loyal customer for years NOT anymore!! In fact, the rebate requirements are borderline unethical.

I sent my information into the company twice for my rebate. The second time they stated they did not receive it or couldn’t find it. Then I received a denial that my time period had expired. I spoke to customer service, chatted online and wrote notes on the information that I sent them. nobody at that company would do anything to help me. Don’t order from lens. com thinking that you’re going to get the rebate. It was definitely owed to me, but probably not worth all the hours it took trying to get it. Never did receive.

Lens arrived in an acceptable amount of time. They appeared to have competitive price point considering an offer of a $100 visa card rebate with a 90-lens purchase. I purchased October 29, 2021. It's now March 1, 2022 and their "rebate tracking web site" still shows that the rebate in being processed. They claim Covid-related setbacks to issuing rebates. What a joke. BE WARNED... If an offer sounds too good to be true... RUN! Avoid doing business with lens.com at all costs...

Rebate is a scam. you can not aces your form to mail ! No rebates here!

I have been a customer of lens.com for over 5 years ordering contacts a couple of times a year. Things had gone well until I tried the Online Eye Exam. Warning: beware of computer and browser needs NOT mentioned anywhere in the description of the service. I spent hours trying to complete the exam only to find out you cannot use Chromebook, even though you have to use the browser Chrome???!!! Makes no sense and it mentioned nowhere on their site. Spent time on hold and with agent to find this out. So then went to Window computer and tried, again no luck. Bad links that take you back to the same place, no instructions to walk you through the process. After a second call and long wait time, I find out all sorts of other requirements and nothing but excuses for the problems. DO not plan on using the online eye exam if you are short on time or simply do not want to waste a lot of time using computers and/or browsers that dont work. Also have to clear cookies and do all kinds of stuff not mentioned anywhere until you call with problems. I will be going to a different contact supplier now having wasted so much of my time on this service.

REBATE PROGRAM IS A SCAM They make you think you're saving big with their rebate program , but it's totally a scam. Filled and shipped my rebate form to them by the 3rd week in mid November . It's almost March and still haven't received anything. THIEVES!

Their rebate promises are not true. I've waited 4 months for a rebate and now I see hundreds of other customers have been waiting 8 months + with only excuses from customer service about covid being the cause of delays. Buy your contacts elsewhere. They will end up less expensive than Lens.com prices.