Lens.comReviews of lens.com

Still don't have the contacts that I paid extra for faster shipping. If they are not in stock in the warehouse it should not be allowed to order for faster shipping. I will not be ordering from here again

Order# 1109764462 Order for 2 boxes @ $45.74 ea. for a total of $91.48 + $17.95 shipping OUTRAGOUS! total should be $109.43 online order shows subtotal of $144.96 + $17.95 = $162.91 total WHY??? mY TOTAL SHOULD BE $109.43

Never give me any discount

clunky interface. prices ok, but the stupid “fees” situation is annoying as hell. Just list the actual price! The airlines have finally figured this out, why can’t lens.com?

Visa gift card had expired when I went to use it. I had saved it for use on a vacation only to learn it expired after 1 year. Called customer service who stood by their policy of not extending the expiry.

The system was not able to parse my Rx, causing delays. I wasn't able to switch my order from an uploaded version of the Rx to me manually inputting my Rx causing me to need to create a new order and cancel the original order. The cancelation process requires me to call in when I should be able to do the same thing either online or through chat.

I used to get great deals from them. I went to order more contacts today, and I was about to check out when I saw the taxes and fees. IT WAS THE EQUIVALENT COST OF 2 BOXES. I tried asking the chat, and "Rocky" basically said "Yes, those are taxes and fees." I asked why I never had them on my previous orders before. The guy gaslights me and says they've always been there. So I go back in my email to check on my previous order. To view the full order, I had to click a link in the email. THE LINK TAKES ME TO THE LENS.COM FACEBOOK PAGE, where every post has comments disabled. That was all I needed to see, check it out for yourself. It's a damn shame, I used to save a lot of money going with them for my orders. I don't normally post these reviews, but do not buy from them, I am not exaggerating.

I ordered from this company for the first time as they were a little bit less expensive, even with all their extra fees. However, I'll never order from them again due to their horrible fulfillment time. They claim to have 35+ million lenses in stocks, so where's mine? It's not an unusual prescription, but almost 3 weeks later all I hear is there's a problem with the supplier, but I should have them in another 2 weeks. We'll see if I get them then, but I'm doubtful. For just a few dollars more I could have ordered from the company I've used for years, and never willi stray again. The only reason they get 2 stars is that all of their their customer service personnel have been very polite telling me how there's been a problem getting product from the manufacturer. STAY AWAY FROM THIS COMPANY