Lens.comReviews of lens.com

I have been a loyal Lens.com customer for years. I have purchased contacts for my wife, son, and myself. Just recently I purchased contacts for my son and had them sent to his home out of state. I completed the refund form and sent it in to be processed for a $60.00 refund. Having not received the refund I called Lens.com and spoke to a supervisor. I was told that it was a few weeks passed the refund deadline and I was not going to get the refund. I explained to her I completed it on time and mailed it in and she then told me I filled out the refund form incorrectly. Plus, it is not Lens.com that does the refund; it is another company and she has no control over that company and nothing can be done regarding my rebate. I took a deep breath and asked her if the contacts I purchased had actually been delivered to my son. She confirms the delivery. I then asked her if they processed my credit card for the full amount and she said yes. I then asked her if she has all my contact information and again yes. Then why didn’t someone reach out to me to tell me my application (that has all my contact information on it) was incorrect? The Lens.com supervisor just blamed the other company and there was nothing she can do. My relationship was with Lens.com and they let me down. It is not with the “other company”. I will NEVER buy contacts from them again. Be aware of this and in my opinion, order from another company that stands by their refund policy.

Sent rebate in the end of January, emailed and called when the rebate status did not change at the end of February, they apparently lost my rebate. This is the 2nd time this has happened using lens.com. I will not use them again.

I purchases lens in October and again in November of 2021. I am still waiting for rebates from both 120.00 each. I called several times, I told they can't tell me when rebate will be mailed

Do not order from this company!! I ordered in September and I sent rebate in and everything was approved in November for rebate but as of March 18th I’m still waiting to receive rebate. I called in several times and they are blaming Covid for the delay. I’m thinking about calling our local station and having them do an investigation something doesn’t seem right with this company.

Still waiting on rebate from 11/13/2021. Only reason I purchased from Lens.com was the rebate made it affordable. Not sure if I'll ever get the rebate. I will never order contacts from Lens.com again.

Be wary of the rebate program. Having been in two different businesses that offer manufacturer rebate, I have a pretty good idea of how the rebates work. Generally, even if the rebates are several thousands of dollars, the entity gets their money on the next billing statement. The 10 weeks to "process" is just using the money for about a month. The extra 6 weeks for Covid is just an excuse to keep and use your money for an extra six weeks. Now on week 18 and still not a shippable rebate. Maybe a class action law suite would get things moving.

I purchased contacts on 12/1, and Lens.com was offering a rebate program. I submitted my rebate paperwork, but the rebate has been “stuck” in processing since January. Their rebate tracker has a message that blames their vendors, and Covid, for the delays, but I don’t know how Covid is preventing their vendor from sending out a prepaid Visa card. I know it should not take 4 months to receive a rebate card. Given this experience, I do not trust their rebate program.

Good luck with the 'rebate' Lens only hopes you'll forget about it. Sent the rebate in as requested with all parts met. rebate somehow rejected. Don't use them!!