Lens.comReviews of lens.com

Never received my $150 rebate! I went ahead and submitted the rebate form as soon as I was able to print it out from the company website, this is about 3 to 4 weeks after purchase. I waited eight weeks and nothing. When I called the rebate company they pointed the finger at lens.com. When I called lens.com their explanation was they were unable to process my rebate because it had expired. Ironically, the rebate form states it takes about eight weeks to process; so as I patiently waited for my rebate card, my rebate was expiring. Horrible business practices. They weren’t even willing to credit me $150 to make things right. If you think you’re getting a sale, be forewarned, this company does not honor their promotions. With inflation and prices Skyrocketing, you would think the $150 rebate that was due to what was a loyal customer would be honored. Shameless…

Ordered contacts with a rebate in November 2021 and now it is mid April 2022 and it is still showing approved but in process! If you are factoring in a rebate into your cost for comparison, don’t. We will be ordering elsewhere in the future. Don’t bother contacting them either because it doesn’t help.

Rebate sent in Nov 2021. As of 4/2022 had not received rebate. Called 800-201-7145 and just was told they are backed up. Sent many emails no response. Thankfully I had paid through PayPal and through their resolution center opened a dispute. Contacted lens.com through Paypal and got no response so I escalated it to a case. Paypal contacted them directly and that day I received a message that my card would be mailed out by April 15th. I am happy to say I received it in the mail today. I think it was because I got PayPal involved.

Live chat no one is ever available. I placed order 12-5-2021, completed rebate form still have not received as of April 14th, says in process. WOULD NIT RECOMMEND THIS COMPANY!

TOTAL SCAM.. BUYER BEWARE!! I ordered from them 2times- mid September and early October and have not received my rebate. I have called probably 10 times and they keep telling me there are delays on the rebate but at 6+ months, does anyone really think that we will get the rebate?? My rebate is for $200! I now see on this site that dozens of others are experiencing the same thing so it’s obvious that this is a total scam.. please do not use this company unless you like being ripped off with false promises. I never would’ve ordered from them if I knew that the rebates were falsified

Rebate is a complete scam. Order placed in 11/2021, now in mid April 2022. Have not received. Every time I call they say that more time has been added on to the delay.

Order in October 2021. Rebate is no where to be found. Total SCAM!

I placed an order on 12/02/21 and still haven't received my rebate and it's 04/13/22. Called few times and was told that they don't know when I'm going to receive it and when I read all the reviews I realized that this is a totally scam. They shouldn't being treating people like this. Very upset and disappointed, never having business with them again 😠