Lens.comReviews of lens.com

These people are liars... for, example, they advertised their B&L dailies at $22.46/box. After Cindy is done with you, the price/box was more than $60. Absolute crooks.

24 weeks and counting and still no rebate. Same tired excuses.

YOU WILL NOT GET YOUR REBATE! I’ve ordered from this company before (like 6yrs ago) and it was great. My most recent order was placed in late Nov 2021. The rebate process this time was MUCH different. They fought me at every turn just to be able to download the rebate form it’s self this time. I smelled a rat, so I sent the form certified mail. They received it on 12/13/21. It is now 4/28/22. No rebate. I emailed the company a few weeks ago and received a prompt response (quoted below). They’re basically telling me that my frustration is valid and tHoUghTs & PrAyErs and they're just so very sorry but they unfortunately have no control over things that happen…in-their-own-dang-company. DO NOT ORDER A SINGLE THING FROM THIS COMPANY!!! “We truly apologize for the delay. We wish that we could provide you with a specific date but we do not have one at this time. Our team at the Rebate Center is working extremely hard to get the prepaid cards mailed out to customers in a timely manner but due to circumstances beyond their control they are taking extra processing time. We completely understand your frustration and wish we had a better answer for you. We hope that you will continue to be patient with us. Please let us know if we can be of further assistance to you” Its a pre-paid rebate card for lord sakes! I KNOW you dont have some downtrodden team of old ladies tirelessly whittling cards out of plastic blocks around the clock with loving care. Seriously, the worst online purchase experience I’ve had aside from buying a stolen cellphone on ebay 15yrs ago UPDATE: As this technically constitutes online fraud, I contacted my CC company. They (capitol 1) have already credited my missing $120 rebate back to my account AND they will be initiating a “charge back” of the same sum to lens.scam. CONTACT YOUR CREDIT CARD COMPANY AND CLAIM FRAUD (because it literally is)

I sent in a rebate form on 12/21/22 and while the company approved and is processing the rebate, I still have not received it. I have contacted them several times, but they continue to use the excuse of a backlog. I have been processing rebates for over 25 years and I have never seen anything like this. I would not use this company again.

I sent in a rebate form, waited just over 30 days for rebate to show up. It never showed so I called Lens.com. and they said they never received my form. I asked to send in another form and they said it was over 30 days and wouldn’t let me. I told them I wanted my money back and they wouldn’t. Nothing the better business bureau can do to protect the American consumer. Do not buy from these people as they can say anything and you have no rights. I was promised the 41% off as their rebate states, but they stole from me. They don’t let you know they didn’t receive your rebate. They don’t send you anything letting you know you need to get your rebate submitted in 30 days. And the reason, they don’t want you to get the rebate as advertised. Very poor work ethics and practices !

We paid $25 for "overnight" delivery. We double checked that the delivery would arrive in time via a phone call before paying which we were assured it would. It's now been 48 hours and lens.com says the contacts won't arrive for at least another day, much too late for the reason we were willing to pay the extra money and at least a day later than promised. We called and weren't even allowed to talk with a supervisor. We were told a supervisor would call us in three days. If lens.com is unable to provide the service they promise, they really should not promise it or, at the very least, should refund the money. Hopefully, they'll be out of business quickly. They're rude and unhelpful and very willing to take money from others for no services rendered.

HORRIBLE company. Really feel they are SCAMMERS. It has been 18 weeks and STILL have not received my 150.00 REBATE. Have contacted them at least 6 times. Reported the to the Better Business Bureau and they did not even return a response to THEM!! I am SURE I will NEVER see my rebate, but it will be my mission to make sure NO ONE I know will be SCAMMED BY THEM!

Fake availability status, after 5-day processing, I contacted the company, to get my order status, and it was pending blaming on "supplier" with no information available, after being on a phone and chatting for 3 days, and status is still pending with no clear information, or Manager is never available. I cancel my order, bw you only can cancel by calling not on wesite.