Lens.comReviews of lens.com

This is a site that will advertise, for example, $69.95 for a 90 count box of your preferred lenses, When you login to order them, they will require you buy 4 boxes to get that price. Ok fine. If you switch the "auto-fill" amount to 2 boxes, the proce can change to $73.49 per box. Ok, I get that. But when you go to check out, that is when the fun starts! They will add a $50.00 "admin fee" along with your local tax. Even if you then accept the price after all that nonsense, you will be billed another $35.00 and told you need to mail in a rebate form to get back $35.00. AND, when you print your rebate form, a large "COVID" announcement will annaounce that it may take 6 weeks to receive that rebate. Hey folks, this is not bricn and mortar. I can bet that the majority of their support staff works remotely. Where is the advantage of using this compnay? Why all the subtrefuge and sneaky tactics. Just go to Costco or Warby Parker and get the real deal up front? Oh, and then when they ask you for a review, and you pick 1 Star, it does not allow you to save that review!!!

Their rebates seem to be a PONZI scheme at most and a scam at worst. 4 1/2 months and still waiting. Their "rebate tracking" says the card has been "loaded with funds" for 2 months but not sent. Their email response is cut and paste B.S. Frankly I don't think they have the money to pay the rebates. Obviously no way to prove it but before ordering don't count on getting it. Edit: Been 5+ months and want your rebate processed faster? File a complaint with the BBB online as well as any government agency you can Google such as the CFPB, FTC and your state's consumer protection agency. I'm sure it wasn't just a coincidence.

I ordered my contacts on 11/28/2021. Filed my rebate in December... which they said they didn't receive it until Jan 7th, 2022. Its now May 6th, 2022 and I still have not received my rebate. 16 weeks have passed and no rebate as they had promised. The excuse is covid. STOP USING THIS AS AN EXCUSE FOR EVERYTHING. I'm starting to feel like they have ripped people off with a promise of a rebate that no one is getting. They again told me today it will be 16 weeks.... well it has been 16 weeks and they have no info as to when they MIGHT mail my rebate. Its been in the final stages for 2 months now.

$90 tax and processing fee on a $180 order. I cancelled the order immediately. Absolutely ridiculous!

Filed rebate form early January and no rebate yet. Called and they said I would receive it by April 15. Liar, liar, liar. Will never do business with crooks like these again.

Lens.com adds a HUGE and unexplained amount in taxes and fees per box. According to their website, a box of Acuvue Oasys for Astigmatism Contact Lenses costs $38.24. Their live agent told me that the taxes and fees charged per box are $16.24. That is 42.5% of the normal price! You're basically getting charged for a box and a half! I asked the agent for a breakdown and explanation of the taxes and fees to explain this added cost. The agent said their office did not have access to a breakdown and did not know where to find one; They only had the lump sum of $16.24 per box that was provided to them. I asked repeatedly to have my chat transferred to a supervisor, or for the agent to at least ask someone in their office for additional information, and they refused. They kept repeating the same canned answers and then abruptly ended the chat. I have to assume that this means the amount in "taxes" and exorbitant fees they are charging per box is completely arbitrary.

Horrible experience with this company. It has been almost 3 months and I am still waiting on my Rebate gift card. When I contact rep Brittany she told me she never got my rebate form, etc. I mailed everything in over 3 months ago and she is blaming it on the mail. I will never order from them again!

My contact lenses were ordered in November of 2021. My rebate was approved and the prepaid card was funded in February. They have yet to mail it. It’s May. I’ve called 5 times. They see no problem that it’s taken months to mail. The credit card issuer opened and closed my case saying they have no record of me and nothing was funded. Lens.com says nothing to worry about and won’t even look into it. I filed a complaint with the BBB. Lens.com has not responded to myself or them. I would suggest anyone thinking about purchasing through them go read the complaints on the Better Business Bureau’s website. They all say the same thing. It’s a scam.