Lens.comReviews of lens.com

I'm one of hundreds, apparently, that expected the promised $100 rebate and it failed to materialize - I'm now 6 months in. I will never order from Lens.com again. What a scam.

Should be zero stars. Don't trust these con artists. Called over a month ago and said they would put a rush on my rebate. Blamed COVID for the delays and stated they were 6 weeks behind. Called today and now it's 6-7 months before I'll get a rebate. Don't trust them at all. DO NOT USE LENS.COM!!!

I ordered my contacts in November 2021 and sent my form out in December 2021 and still no rebate it was for the amount of 40 dollars but I haven't seen it at all. I called customer service and they stated It will be some time but did not give me a time frame and stated it was due to COVID but my rebate had to be sent to the original company for compensation now from that point there seems to be the problem because I'm currently at mailing the card out which I have been there since January 2022 and nothing has been mailed.

Rebate is an absolute fraud. They suck you in with the promise of a rebate, making the customer believe they are getting a deeply discounted product. It’s been 5 months and finally after complaining, I was informed that this was the issuing card company’s fault and not there’s. They blame it on “supply chain disruptions “ which is BS since if they would simply drop the card in the mail, the customers would have the card within three days. Why they have to provide a discount using a gift card is beyond me, but it stinks of a scam.

The cost of lenses were comparable at best, however Lens.com offered $100 rebate which I bought my business. Their website said rebates would be processed in 8-10 weeks, yet I've been waiting 6 months! Their website chat doesn't work, I've called 3 times and no one will help move it along. They just tell me to keep waiting. Unacceptable!!!

Add one more to the list waiting 6 months for a rebate. Wonder how many haven’t reviewed. Never again.

Ordered contacts in December, mailed for the rebate in January. Still no rebate. Called said they didn’t receive it until March 3rd, approved March 15th. They said originally all rebates were being shipped 10-12 weeks after approval but now they are adding an additional 6+ weeks to that timeframe and the soonest my rebate will ship is July 19th. Blaming delays on COVID.

Add another upset customer to the list. Sent my rebate at the end of Jan and still waiting. I’ve used them numerous times in the past and gotten rebate in 6-8 weeks. It appears they now do not intend to send the rebates. Covid is not the reason, it appears the delay is built in to have you give up and then they pocket the extra profit. My “rebate” has been on “Card mailed by Visa processor” for 5 of 18 weeks I’ve been waiting so far. Don’t use the “rebate” when deteringi. Whether you will use them or not. NOT is what you’ll be getting.