Lens.comReviews of lens.com

I ordered contacts from Lens.com because they offered a $150.00 rebate if I ordered 4 boxes (normally I only get 2). I placed my order and fulfilled the requirements and instructions for the rebate. Their website even has a rebate tracker that shows my rebate is with card fulfillment, which is where it has been for months. The promised delivery timeframe is 8-10 weeks and their site has a notice stating that they are 6 weeks behind. Currently it has been around 28 weeks for me and anytime I've reached out to support for assistance and more information I get the same copy/paste response that they're working hard to fulfill my rebate and that they have no time frame for fulfillment. There are numerous complaints and reviews from people claiming to have the same problem. They will not refund my order or let me return the lenses despite the fact that they are unused, claiming a 30 day return policy. I only ordered because of the rebate, otherwise I have another vendor I would have purchased from.

Copy/Pasted a review from RM, because my [sbs] story is *exactly* the same frustration: Ordered contacts December 2021 they received my rebate form in January. It's been 5 months [6 months for sbs] and still no rebate received. I have spoke with them 5 times [10 times for sbs]. Each time the same thing. The company sending the cards out is delayed. They can't give me a date but guarantee I will receive my refund. I have had no issues in the past. I will not be ordering from them anymore. I hope they lose a lot of business. [omg this totally feels like a scam - the $90 rebate is the reason Lens.com *seemed* competitive, but I've been frustrated by them for many months now.]

It’s now 9 months since I made my order and the last 38 emails I’ve sent over the last 3 months have had 0 replies. The lenses never came and they say they sent a check for a refund. But the check has not arrived and when I ask for proof that they sent it they end the conversation. I have documented chat history from 6 different times where I have been promised a supervisor will contact me but no one has. I strongly suggest avoiding this company. It seems like an Indian scam.

Once great, now...not so much. They use "rebates" to make their prices seem better than competitors...but I'm now 7 months after submitting my rebate and still have nothing. Everything was submitted properly - even shows approved in their system - but still nothing received. You're better off paying 10% more and not having to deal with their slimey rebate process.

Ordered contacts December 2021 they received my rebate form in January. It's been 5 months and still no rebate received. I have spoke with them 5 times. Each time the same thing. The company sending the cards out is delayed. They can't give me a date but guarantee I will receive my refund. I have had no issues in the past. I will not be ordering from them anymore. I hope they lose a lot of business.

I ordered contact lenses from lens.com. Rebate promised. Order placed 11/2021. Rebate due still not received, many months later. I think this may constitute fraud at this point and that the company is essentially taking illegal interest-free loans from its customers. As others have noted, no attempts at resolution were made when contacting the company directly.

I hate everything about this company. I'm not going to say anything else until the lawsuit is final.

I ordered contacts in January and now its June, a half a year later and i still haven't gotten my rebate.