Lens.comReviews of lens.com

The order itself was correct, but the company fraudulently advertised a rebate which they seem to not be inclined to honor. I submitted the rebate as soon as permitted (they make you wait a couple weeks, probably hoping you will forget). It has been 5+ months and still nothing. In the tracker it has been frozen at “processing by Visa” and every few months when I contact customer service for an update they claim it is delayed due to COVID. I’m starting to suspect they have no intention of honoring the rebate which they state they have received and I qualified for. Today they even sent an email to get me to reorder with the promise of a rebate, and the chat customer service rep couldn’t tell me anything and then just closed the chat (the phone rep said to call back in 2 weeks, we will see). Avoid this company at all costs, I’m considering contacting the BBB and my state AG next.

This company is a scam… The upcharged their contacts and then promise you a rebate which you never get ! I’m still waiting on one since October 2021 Go elsewhere these people want to rip you off

They almost charge extra, hidden fees around $80.

They tacked on an $85 processing fee on the very last page of the checkout, in a small font, hoping that you don't notice. Every previous page doesn't show this fee.

I ordered $820 of contact lenses in January 2021 based lens.com offer that I would receive $260 of rebates within 6 weeks of the order. It is now July 2022--almost 6 MONTHS later--and I have received no rebates. I have contacted customer service 4 times and hear the same thing--my rebate is processing but they cannot tell me when it will be completed. It's pretty obvious at this point that I am getting scammed and I should not have purchased from lens.com. I recommend that you do not either.

This company is dishonest. They clickbait you in with low prices, and then tack on $75 in fees for $90 worth of contacts. Do they find people stupid? I'd never do business with a company like Lens.com.

I needed to order 1 box of contacts as I have an uneven supply. I went to their site, followed protocol and as I was getting ready to check out for 37.44 for 1 box a popup prompted me to buy another box for more savings, so could not place the order for what I wanted. I asked why they cannot honor their advertised price on their site they said they just can't then quoted me a 97.00 price for 1 box...Shady and Dishonest!!!

Hidden fees. They added a $75 fee to "Taxes and Fees" where the tax was just $23 (total of taxes and fees was $91). "Amanda T: We charge a taxes and fees amount on every order and it is based on the items and quantity of those items in your cart. Taxes are federal tax recovery charges for tax obligations, and the fees are compensation for servicing your order."