Lens.comReviews of lens.com

I purchased contact lenses from Lens.com because the advertised $135 mail-in rebate made the price competitive. I complied with all rebate requirements, mailed the submission within the stated window, and have photographic proof of what I sent. Tracking was listed as optional on the rebate form, and I followed the instructions exactly. The mail piece was miraculously “lost”, which seems to be a recurring excuse based on numerous complaints. USPS could not locate the "missing" mail piece, but I filed a claim and provided documentation. Despite this, Lens.com refused to honor the rebate or assist in resolving the issue with their rebate partner, RebateCard.com. Both companies pointed me back and forth, leaving me without resolution. The Better Business Bureau already shows a pattern of similar complaints about Lens.com rebates being denied due to “lost” mail submissions. This appears to be a systemic issue and raises serious concerns about deceptive practices. Advice to Consumers: If you’re relying on a rebate to make your purchase worthwhile, think twice. Lens.com does not stand behind its promotions, and customer service offers no real help.

I ordered my contacts on Oct 23. They were supposed to arrive on Nov 5. An awful long shipping but I thought I'd try. When I didn't get an email saying they had shipped by the 4th, I called them. They hadn't even verified my order with my Dr! So today I get an email saying they will ship between Nov 14-16. They had to be ordered from another company! I cancelled the order.

I have ordered from Lens,com 15 times in the past several years. They have always been slow to ship the product or even with receiving the rebate cards. This time the lenses for my right eye prescription was incorrect, they shipped the wrong prescription after verifying with my eye doctor. They sent + power instead of - power. Everything was cloudy, I tried a 2nd lens with the same result. Lens .com refuses to take the lenses back or give me a refund because the box has been opened.

I ordered my contacts 2 weeks ago, and they just emailed me saying it would be another 2 weeks. I just called them, recorded the call..(it states when you start the call you are recording). They gave me the run around on why it is taking so long. As soon as I placed my order, they took the money out. I said I wanted my money back. Thankfully, I just checked my credit card statement, and I have already been refunded. I would suggest anyone talking to them, RECORD THE CALL! THEY SUCK! I would rather pay more, than play this runaround game.

I ordered August 18th. When I had not received my contacts by the start of October, I reached out via chat. They admitted a shipping error and said it would be shipped, but refused to offer any expedited shipping unless I paid extra. A week later, it still had not shipped, so I reached out again and was told it would ship within one business day. 3 business days later, I reached out again, because it still had not shipped, and they said "it's in fulfillment. It'll ship." I asked them to cancel the order, and they said I had to call a number to do that. I called, and I got Sanjit in India, who then wasted about 15 minutes of my time explaining all the things that prevented the order from shipping, while I repeatedly asked for a refund. He had no explanation as to why they wouldn't reach out if there was an issue with the order, or why the first 3 contacts with their customer service, the agent wasn't able to explain any of that.

This company is a total sham. They state you will be paying $67 per box after rebate. Then they add $343 in "Taxes and Fees" to a $723 order. That brings the price "after rebate" up to over $90 a box. Still less than the legit sites, but after the ridiculous Taxes and Fees I have no faith that I'll ever get the rebate. Called for help and when I questioned the Tax and fee charge the person (I did it very nicely) the person hung up on me!!!!

Customer service and communication was terrible and unhelpful! Paid for contacts and prescription was expired by one day so thats my fault completely, then got the eye dr visit and prescription but they eye dr gave me a glasses not contact prescription and I didn’t realize, a week later I called to check status but it was never fulfilled due to the error of prescription, got that squared away or so I thought but the eye Dr never sent over after they called them, I called got I sent over and they said now I have to change the ones I picked they aren’t the same as the eye Dr prescription so I need to pay $35 more extra because I need different brand, should be here in 2 weeks, now email states will be here in a few additional weeks after it’s been several already because they don’t have the ones they said I need in stock and they have to order them ! I’ll go back to 1800 contacts we had no issues with them but this has been 2 months of communication issues

absolute slowest, worst lens provider in north america. total bait and switch on the delivery time. They’ve gotten me twice now and I’ve had to wait over two months to receive my contact order. Won’t get me a third time. Absolutely done with this company.