Laurence B.
It went downhill fast after talking with an "Agent"
Initial process applying online seemed easy. After filling out ALL of the information you get a screen that says, "more information required. An agent will call or Call this #. After speaking to the agent your loan options will be displayed here. (i.e. on the webpage)" I opted to call the 800# and that's where everything went downhill fast. They asked for all the same information I just input into their website, scheduled another call for me to talk with someone else, then the someone else said they didn't have my information, then, "OH, we have your information, it was something on our side." Once we cleared that up it was more questions for information either input into the website or that the previous agent collected. At this point I requested they withdraw my application and went to SoFi. The entire process applying, getting approved with SoFi took 8 minutes! Yes, 8 minutes.
Response from Lending TowerMar 7, 2025
We appreciate you sharing your experience. However, we want to clarify that we don’t operate in the manner described, and it’s possible there may be a mix-up with another entity. We’re unable to locate your file, but if you need further assistance, please feel free to contact us directly at (800) 481-1821.