LendingOne, LLCReviews of lendingone.com

Response from LendingOne, LLCOct 31, 2025

We are deeply concerned and genuinely regret that your experience with us was so poor. Especially considering it's your 4th loan with us. It is clear we fell far short of the professional standards we strive to uphold, and we sincerely apologize for the "Clown Show" you described, including the poor communication and the time and money wasted due to issues in the process. This is unacceptable to us, and we want to understand the specifics so we can address them immediately and directly. A member of our leadership will be reaching out to you directly to learn more about your experience. Alternatively, you can email us at [email protected]. We hope you will give us the opportunity to discuss your specific issues. Thank you

Response from LendingOne, LLCAug 13, 2025

Allen, We're truly sorry to hear about your frustrating experiences with our team. We understand the significant stress and disappointment caused by the last-minute changes to your financing and the other issues you encountered. This is not the client experience we strive for, and we sincerely apologize that we fell short of your expectations. We take your feedback very seriously, as we want all of our clients to have a 5-star experience every time they work with us. We want to better understand what happened so we can improve our processes and see what we can do to earn your business back. Someone from our Customer Success Team will be reaching out to you shortly to discuss your concerns. You can also email our team directly at [email protected]. Thank you

Response from LendingOne, LLCJul 23, 2025

Thank you for your review and for taking the time to provide feedback about your recent loan experience. We value your insights and understand your concerns regarding the last-minute surprises and delays you encountered, especially given your history of over 20 DSCR loans with us. We truly regret that your most recent experience did not meet the standards you've come to expect from LendingOne. Please be assured that your feedback is incredibly important to us, and we are committed to resolving the issues you've raised. We want to understand the specifics of what went wrong and address them directly. Someone from our team will be reaching out to discuss your experience further and address any issues you encountered. If you'd like to connect with our team directly, please feel free to email us at [email protected]. We appreciate your past business and hope to have the opportunity to regain your trust.

Response from LendingOne, LLCFeb 5, 2025

Thank you for taking the time to share your experience. We truly value feedback as it helps us improve our services. We’re sorry to hear that Dominic did not meet your expectations in terms of communication and clarity. We always strive to provide our clients with the information they need in a timely and thorough manner, and it’s disappointing to hear that this was not the case with you. We’ll be sure to address this internally to ensure that we’re setting clearer expectations moving forward. Regarding the reimbursement process, we understand how important it is to have these funds in place to keep the project moving smoothly. We apologize for any frustration caused by the delays or challenges you experienced, and we’ll review the situation with our construction team to ensure a more seamless and transparent process in the future. We appreciate you bringing these issues to our attention, and we hope you will give us the opportunity to make things right. Please feel free to reach out to us directly at [email protected], as we would like to discuss this further. -CX

Response from LendingOne, LLCDec 18, 2024

Thank you for sharing your feedback. We’re truly sorry to hear that your experience didn’t meet expectations. We understand how frustrating it must be when timelines aren’t met, and we sincerely apologize for the delays. We strive to provide accurate information and efficient service, and we regret that we missed the mark in your case. We would love to discuss this further and see if there's anything we can do to resolve the issue or improve your experience. Please feel free to reach out to us directly at [email protected]. Thank you again for your time, and we hope to have the chance to regain your trust in the future. -CX

Response from LendingOne, LLCApr 11, 2024

I'm truly sorry to hear about the difficulties and frustrations you experienced with your cash-out refinance. It sounds like the process was far from the smooth and efficient service we aim to provide. Having to resend information multiple times and encountering issues with both the transfer of your loan and communication with Selene Finance are serious concerns that should not have occurred. Your experience is a valuable reminder for us to continually review and improve our processes and partnerships to prevent such issues from happening in the future. Please know that your feedback is taken very seriously, and we are committed to addressing these problems to better serve our clients. If there's anything further we can do to assist or address your concerns, we encourage you to reach out directly. Again, we apologize for the inconvenience and frustration this has caused.

Response from LendingOne, LLCJan 24, 2024

Hi Marvin, Thank you for your candid response. We regret to hear your experience with LendingOne was not as expected. Due to several external and internal factors (ie. delayed appraisal and an unexpected HOA fee that decreased DSCR), there were delays and changes in your terms. Please expect to receive a call from our team to discuss the details further. We look forward to having the opportunity to serve your needs better on the next deal you have with us. -CM