lejardininfini.comReviews of lejardininfini.com

Unreliable and unprofessional doesn’t know how to or understand that communication should be in an email and it’s inappropriate to call customers on their personal cellphone. I placed an order over a week ago and delivery date May 2 and your employee name Ana decided to call me when I was in a meeting less than 48 hours for delivery date. I ask her to send me an email regarding the issue and she refused to state the problems in an email and she rather have the conversation over the phone and it’s not professional to talk to your client over the phone without stating the issue of cancellation in a formal email. I’m not sure if your company is still in business but if the items are out of stock they should not be online and please advise your employees not to call your clients personal cell phone and they should be trained to email so there’s written correspondence. It’s very unprofessional to contact your clients personal cell phone less than 48 hours before delivery and your company should notified the customers within 24 hours of something is out of stock in an email like all professional companies do. She stated that her English is not well and I don’t think it’s proper for her to tell the customer that she will cancel free of charge and there shouldn’t be any charge if you can’t fulfill the order and if your company want to succeed please train your employees to be professional and use emails to communicate

Some of the flowers have rips in their petals, the middle flower is dented in, the box is frayed and dented, some of the colored flowers bled onto the white ones, and when I carefully removed the plastic as instructed it took out some of the holder. Now after having them a few days the white flowers are falling apart and turning clear/see through. Company ignored my emails, finally spoke to them and they blamed the damage on shipping, now they are blaming the quality of the flowers on something I must have done.