mitchell M.
The swindlers business strategy
My experience with this company seems to be planned obsolescence to a “T”. I bought an LGR 6000LI that was manufactured in 2020 from a third party used. It ran and worked fine and was told it had Bluetooth. I looked up the instructions to hookup to Bluetooth and I downloaded this app, it made me create an account to use it. I was able to find the dehumidifier via Bluetooth and the app said “firmware update required” in red letters. It wouldn’t let me do anything else so I let it do the firmware update. It made me power off the unit before it could start the update. So I shut it off and tried again. It finished the whole update, then disconnected from Bluetooth, and now the screen is totally black on the unit and it won’t turn back on. Called customer support and they told me I have to buy new control board for it even though they admit that the firmware update bricked the control board on it. Seems like planned obsolescence and swindlers business strategy to me. First they force me to download something to use its advertised features that they know breaks old models then make you buy parts to fix it or a new one from them. Don’t buy their dehumidifiers or download this app.