Lou S.
Somehow we ordered the wrong size and…
Somehow we ordered the wrong size and attempted to return and get an exchange of a sweat suit. Forget 30 day returns. They said it would cost us too much. "Give it to someone who could wear it" "We will give you a $15.00 discount." And it never ended. "Take photos and send to us so we can determine if it's refundable. "We will give you a $20.00 refund, keep the item" Hassle, Hassle, and we finally said give us the $20.00 refund. We know it will probably will be a merchandise credit which we won't use.
Response from LEEHANTONOct 8, 2024
Dear Lou Soefker, Thank you for taking the time to provide your feedback. We're truly sorry for the inconvenience and frustration you've experienced with your recent order and return process. We strive to make the return and exchange process smooth, and we clearly missed the mark this time. Please know that we take your concerns seriously, and we’ll use this feedback to improve our services. If there’s anything further we can do to assist you, or if you have any remaining questions, feel free to reach out to us directly. We appreciate your understanding and hope to regain your trust. Best regards, LEEHANTON Customer Service Team



