LawnMowingOnline.comReviews of lawnmowingonline.com

Response from LawnMowingOnline.comJun 29, 2016

Customer agreed to $15 early cancellation fee. Fee is in 3 locations: Cancellation page customer filled out, the Terms Of Service that all customers agree to before ordering and in the FAQs http://www.lawnmowingonline.com/faqs.php#Q44 24. I placed a order and quickly cancelled and was charged a $15 fee, what was the fee for? A: Cancellation fees are very common in service industry type businesses. Doctors, dentists, hair salons, moving companies and many other businesses charge fees if a appointment is cancelled within a certain time frame of when the service is being provided. So we adopted the same polices that those businesses do. If a person schedules services and cancels within 2 business days of the order being placed LawnMowingOnline reserves the right to charge a $15 fee. The policy has worked exactly as expected, more orders are getting accepted and mowed and fewer orders are being cancelled. Avoiding this fee is simple, just do not cancel within 2 business days of scheduling service. For example, if you order May 1st for mowing on May 2nd, do not cancel on May 1st, May 2nd (1 day) or May 3rd (2 days). The order can be cancelled on May 4th (3 days since May 1st) and there will be no fee. Of course by then the order will likely be accepted by a contractor and already mowed so there would no longer be any reason to cancel. To make sure every customer knows about the cancellation fee it is listed in 2 places. It is listed on the Terms of Service page that all customers agree to before placing an order and the cancellation fee is explained in bold text and underlined on the cancellation page that all customers must fill out to cancel an order.

Response from LawnMowingOnline.comMay 12, 2016

Customer agreed to be charged early cancellation fee. Fee is in 3 locations: TOS that all customers must agree to before ordering, the FAQs, and on the cancellation page all customers fill out to cancel an order. http://www.lawnmowingonline.com/faqs.php#Q44 24. I placed a order and quickly cancelled and was charged a $15 fee, what was the fee for? A: Cancellation fees are very common in service industry type businesses. Doctors, dentists, hair salons, moving companies and many other businesses charge fees if a appointment is cancelled within a certain time frame of when the service is being provided. So we adopted the same polices that those businesses do. If a person schedules services and cancels within 2 business days of the order being placed LawnMowingOnline reserves the right to charge a $15 fee. The policy has worked exactly as expected, more orders are getting accepted and mowed and fewer orders are being cancelled. Avoiding this fee is simple, just do not cancel within 2 business days of scheduling service. For example, if you order May 1st for mowing on May 2nd, do not cancel on May 1st, May 2nd (1 day) or May 3rd (2 days). The order can be cancelled on May 4th (3 days since May 1st) and there will be no fee. Of course by then the order will likely be accepted by a contractor and already mowed so there would no longer be any reason to cancel. To make sure every customer knows about the cancellation fee it is listed in 2 places. It is listed on the Terms of Service page that all customers agree to before placing an order and the cancellation fee is explained in bold text and underlined on the cancellation page that all customers must fill out to cancel an order.

Response from LawnMowingOnline.comMar 16, 2016

Customer charged early termination fee. Fee is in 3 locations: TOS that all customers must agree to before ordering, the FAQs, and on the cancellation page http://www.lawnmowingonline.com/faqs.php#Q44 24. I placed a order and quickly cancelled and was charged a $15 fee, what was the fee for? A: Cancellation fees are very common in service industry type businesses. Doctors, dentists, hair salons, moving companies and many other businesses charge fees if a appointment is cancelled within a certain time frame of when the service is being provided. So we adopted the same polices that those businesses do. If a person schedules services and cancels within 2 business days of the order being placed LawnMowingOnline reserves the right to charge a $15 fee. The policy has worked exactly as expected, more orders are getting accepted and mowed and fewer orders are being cancelled. Avoiding this fee is simple, just do not cancel within 2 business days of scheduling service. For example, if you order May 1st for mowing on May 2nd, do not cancel on May 1st, May 2nd (1 day) or May 3rd (2 days). The order can be cancelled on May 4th (3 days since May 1st) and there will be no fee. Of course by then the order will likely be accepted by a contractor and already mowed so there would no longer be any reason to cancel. To make sure every customer knows about the cancellation fee it is listed in 2 places. It is listed on the Terms of Service page that all customers agree to before placing an order and the cancellation fee is explained in bold text and underlined on the cancellation page that all customers must fill out to cancel an order.

Response from LawnMowingOnline.comJan 29, 2016

Customer requested a refund on a order that was placed. The order was refunded, but the tip that was added later was mistakenly not refunded. Rather than contacting support or filling out a refund request, the customer went straight to the credit card processor to complain. Unfortunately the credit card processor withholds the payment while they do an investigation that takes weeks whenever a complaint is filed. LawnMowingOnline advises that customers to always contact support if there is a problem, never go to the credit card processor, because they will just take longer to issue a refund or resolve the situation. After trying to work out the situation with the customer through our credit card processor the customer became hostile and angry, even resorting to typing in all caps. Due to this poor behavior on the customer's part their account has been ban from LawnMowingOnline and they have been advised to never order again. The $4 tip will be refunded when the credit card processor has concluded their investigation. We only have a few customers in India that order for properties in the US and none of the reviews on here were left by one of them.