LawnMowingOnline.comReviews of lawnmowingonline.com

As a contractor I was removed from accepting lawns because of a dispute with a customer. The day I was assigned to mow the customers lawn it rained heavy where I lived and I checked the weather forecast and it showed we would have more rain throughout the day and I let the customer know of the situation with the rain, so I messaged the customer that I would have to postpone the job for next day, the customer argued that it did not rain on their side of town so they wanted to cancel, I contacted the company by email and no response, I’m not going to put my $9k equipment on the rain just because it’s not raining on their area and now Im not able to accept any contracts.

Waited all day. Took it stole my money fast enough. No one showed up. No communication as to when they would show up. No communication as to why they didn't show up. No home number so You can't call them. You are conned. Feel very foolish. Don't make a mistake like me. If I get a refund I will edit my review. As of now I have to go to yelp and other online services to warn ppl.

I paid them to have my lawn mowed TODAY! I sent the contractor a message asking when they’d be by to cut the grass, and the contractor said he was NOT coming to do it because it was “too far away!” If the job was too far away WHY DID YOU ACCEPT IT?! Now NOBODY from the “company” will email me back about a refund and ALL the other lawn care companies around me are booked and can’t cut my grass! I’m LIVID! It seems like a big too good to be true scheme to SCAM PEOPLE OUT OF THEIR MONEY

I found site and booked online. Paid a tip beforehand. Very small area to mow. Maybe would take 15 min total. Very small area of 6 inches and I paid for 6 Inches all around. No one called, emailed, showed up, nothing. Uber shows up. This site did not deliver. Don’t use.

No show. Confirmed my booking, and then it turned into a "bid", with 0 replies. I live in Suburban Chicago, so not exactly the middle of nowhere. Would be a great service if it worked like they advertise.

Set up an appointment, nobody showed up. Then they make you wait 72 hours to even start to process a refund.

I've used this service on & off for about 4 years, and in all that time I never had a problem, until last week when I tried to cancel an order for the first time. That's when the true colors of the owners and/or operators of this company came out. If you scan through the reviews of this company on this site and others, you’ll notice that most reviews are highly positive while a smaller but still significant number are very negative. The reason for this is that the vast majority of customers never have to deal directly with the company, only the contractors. Once they try to cancel an order or something else that requires contacting the site management, that’s when the terrible customer service experience begins, as I discovered personally. I had requested a mowing job on Tuesday, Sept 6th, but no one accepted the job, and then on Friday I requested a cancellation. The website in general is very poorly designed and hard to navigate, but the cancellation link is especially hard to find, more likely by design than through incompetence. I received a message saying it would take 24 hours to process my cancellation and that in the meantime the order might be reopened and accepted by a contractor, a tactic that seems to be designed to dissuade the customer from proceeding with the cancellation since it becomes much more difficult to get a cancellation once the order is accepted. The day after I cancelled the order, this is exactly what happened, and I messaged the contractor to ask him not to mow my lawn and he complied. 6 days later I still had not received a refund or even a message telling me that my cancellation was being processed so I contacted the website to ask about it. I was told that the only way the contractor would get paid was if I dropped my cancellation request, even though the contractor had never actually mowed my lawn. I got in contact with the contractor and he told me that the website administrators were withholding payment for some of his recently finished jobs as well as all future jobs until I resolved the issue with the website (which meant dropping my cancellation request). I then contacted the website and asked why they were holding the contractor's payment hostage in order to pressure me to drop my cancellation request. The person who responded (it said Lawnmowingonline support, but I suspect it was the owner/operator of the site) told me "F*** you and the contractor, both of you get off my website." I was so shocked that a business could be this unprofessional that I took some screenshots (unfortunately, this site does not allow the posting of pictures, to see them please go to my review on sitejabber.com) of the exchange in case anyone didn't believe me. After this message, I received an email from PayPal indicating that my refund was being processed (along with a message from lawnmowingonline.com telling me I was permanently banned from using their site), but after that I received a text from the contractor saying they were still withholding payment and that I needed to add a message saying that the matter was resolved and include my address in order for him to finally get paid for his other jobs, which I did. The fact that the website tried to play us off each other is unprofessional and sleazy behavior to say the least. I actually first posted a review on this website last week. A few hours after it went live, someone from the site posted a ridiculous response blaming the poor contractor for my negative experience, even though that clearly didn’t jive with the reality of what actually happened which I described in my review. Then the contractor sent me a screenshot of some messages he exchanged with the website (pictures available in my review on sitejabber.com) in which they refused to pay him for four jobs ordered by completely different customers (none of them me) until he got me to change my negative review to a positive one. In order to help the contractor get paid for his hard work, I deleted the review on this site along with another one on another site. Three days later, I contacted the contractor to see if he’d received his money, and he said that not only has he not, but the company is now completely ignoring him. This company is engaging in criminal activity. Last time I checked, it’s illegal to withhold payment for services rendered, no matter how small the amount. If the contractor wanted to, he could successfully sue this company for breach of contract, but because the amount of money in dispute is relatively small, the company owner knows it wouldn’t be worth the time and effort of a lawsuit, which is why he’s behaving in so brazen a manner. Needless to say, this company is not worthy of your business. They have many competitors and I highly suggest you stay away from this amateurish operation run by some people with very, very low character. If this were a just world, then their pathetic website, terrible customer service, and predatory (and illegal!) behavior towards contractors and customers would get them shut down permanently.

I hired them for a mowing because my mower had broken on me. I ended up fixing it within a couple of hours and went to cancel the order. First off, their website is horrible and poorly designed. Second, there are no options to easily cancel an order. When you finally, by some miracle, find the cancel order or file dispute page, when you click on either option - it takes you to the home page!!!! So i emailed their support email, and got a response basically threatening me. They said they would send me to collections and I'd have to pay attorney fees, over their outrageous $15 fee that they steal from their customers who happen to need to cancel an order. If you place an order and need to cancel, they steal $15 from you, you heard that right! They are thieves. Paypal did not refund us, and they kept our $32 total order cost. No refunds, no email replies, nothing. They are con artists. Tip for consumers: If you order (DON'T DO IT), and you have the need to cancel the order, make sure you change the mowing date first, to like a month later. Then cancel it AFTER 3 full days. Then you (allegedly) won't have $15 stolen from you. At least this is what their terms and conditions says. They are idiots, stay far far away!!