LS OLDOLD REVIEW PAGE, THE NEW REVIEW PAGE ID ON OUR WEBSITE
LS OLD (lavishsaint.com) has 31 customer reviews on Five Star Index, with an average rating of 3.1 out of 5.
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ms
Total radio silence My son bought a pair of striped pants, but did not like them and wanted to return. Contacted Lavish which replied which size he want in exchange. We replied we wanted to return the pant and get refunded Since then no reply no nothing from that ‘company’ We’ve mailed several times plus filled the return form on their website Stay away from this company It’s a HOAX
J G.
Købte derfra og de passede ikke så kontakter, hvor man bliver fuldstændig ignore og de lever på ingen måde op til det de skriver om deres refunderings politik.
Mariska
Helaas een broek hier besteld kwam vrij snel aan dus de levering ging goed. De broek lijkt helaas totaal niet op de foto dus wil deze heel graag retourneren. Nu is het advies om contact op te nemen met de klantenservice, al vrij vaak een bericht gestuurd maar krijg geen reactie? Ook een mail gestuurd ook hierop wordt niet gereageerd. Heel jammer het leek een betrouwbare site. Maar als je niets retour kan sturen is het nogal tricky om te hier te bestellen. Ik hoop nog contact te krijgen maar of dit gaat lukken.....
Clemens
They offer 15 days size exchange if you submit a refund. After that you should recieve a email. Well i submitted it 3 times and they just dont send me a mail. Its been more than a week waiting now. On top of that its seems like they delete reviews on their website if they are negative..
Response from LS OLDMay 12, 2025
We’re really sorry for the experience you’ve had — this isn’t the level of service we aim to provide. Over the past week, we’ve had a technical issue with our return system, which unfortunately caused some submissions to not come through properly. We totally understand how frustrating that must’ve been, and we truly apologize for the delay. We never ignore refund requests intentionally, and we definitely do not delete negative reviews — any removal is handled by external platforms like Trustpilot and is out of our control. We’d love to fix this ASAP. We have sent you an email regarding the return, we’ll personally make sure your exchange or refund is sorted right away.
Kunde
T Shirt quality seems decent, however customer service is terrible. Pray that your clothing fits you right, cause the option for a size exchange is just a lie. Ordered two shirts size M because i trusted the sizing guide. They were to small. Fine, i thought. They offer size exchange so i will just ask for a refund. Well they just ignore you. Already send a refund 4 days ago, no answer. Send one yesterday, still nothing even though their package arrived just 7 days ago and they offer the exchange for 15 days. Their delivery took them 2 weeks aswell, even though its quite long, it didnt bother me. But the fact that their offer of size exchange is just scam, its really sad. Cant recommed, except your 100% sure it fits you.
Response from LS OLDMay 12, 2025
We’re really sorry to hear about your experience — and we totally understand your frustration. That’s not how we want anyone to feel after ordering from us. Over the last several days, we experienced an unexpected issue with our return/exchange system, which caused some submissions (like yours) not to come through properly. We know that’s not your problem, and we sincerely apologize for the lack of response. We want to make this right — our size exchange offer is 100% real, and we stand by it. Please reach out to us directly at [email protected] or DM us on Instagram with your order number, and we’ll personally handle your exchange or refund immediately. We’re also reviewing our shipping and size guide experience to avoid future issues like this. We appreciate the feedback, even when it’s tough to read — it helps us improve. Thanks again for your patience,
suzanne
shirt had een productie fout.Kon hem niet meer terugsturen en zou ipv daarvan een nieuw shirt krijgen. T shirt nooit gekregen. Ook hele slechte communicatie en verzingdinstijd is echt heel lang
