Mariesa R.
From one girl’ girl to another
From one girl’ girl to another, I am begging you to go anywhere else! I won’t speak ill of the lash technicians here, Naomi and Nadia do a great job. But please, save yourself the heartache I have endured, and DONT get your brows microbladed here! Lucy showed up for my appointment 30 minutes late, with a coffee in hand, and no real apology or customer service. But hey, I wanted my eyebrows done, and I had already waited 30 minutes, so I might as well give her a chance. Throughout the appointment, I was still feeling positively and hoping I was going to love my eyebrows. Sure 850 is a hefty price tag, but it’s worth it if they’re great. Imagine my horror when I sit up and see eyebrows so uneven that it’s laughable. Completely different thicknesses, arches that are neither sisters nor twins. Tales that are noticeably different lengths. They even look like they’re different colors. I expressed that I felt uncomfortable with how uneven they were and pointed to specific spots where I would like more strokes. Lucy SIGHS in annoyance, and goes in adding more strokes to a completely different spot, making them even more uneven!! At this point, I accept that… Maybe it’s best to just give up today and come back for my 6 week touch up. I’m then informed, after ALREADY checking out, that for the six week touchup appointment, it’s not included in the $850, and will actually be another $150. I express that I’m uncomfortable leaving unhappy with my brows and paying for a correction. Lucy says that’s how it works, if I want good brows I’ll pay more. So I schedule it. What else can I do? Throughout the healing process, the unevenness gets worse and worse. I’m spending 30 minutes a day filling in my eyebrows just to make them look more similar. Eliminating the benefit to get micro blading in the first place. It didn’t make my mornings any shorter! Finally, one week before my six week touch up, they text me and tell me Lucy will not be honoring my appointment. She has a personal matter. I said I understood, things come up, and I would be happy to move my appointment to the previous Saturday as they suggested, but would Lucy be able to come to the Tysons location where I will already be getting my lashes touched up instead of making me drive an hour out of my way to DC? I’m told no, Lucy doesn’t work at Tysons on Saturday and I will have to come to DC at 2 PM. I remind them that my lash appointment in Tysons is at 2 PM and I really don’t wanna have to drive to two places. Surely since she’s inconveniencing me and I’m being cool about it, she can meet me halfway? They refuse. Then Im told I will have to come during the week instead. I remind them that I scheduled it on a weekend because I can’t miss work. I have a demanding job and cannot miss work. I’m feeling unheard because they keep repeating that I need to come on Monday-Wednesday. As I’m asking, if perhaps we could just do it a week later on that Saturday or Sunday and honor my need for a weekend appointment, the receptionist HANGS UP ON ME mid sentence. I can back and inform another technician what has happened and make clear I want to cancel entirely and get my deposits back. I’m no longer comfortable trusting them with me face. Many minutes later, Lucy herself finally deems it fit to talk to me. She calls back, and explains to me how it’s my fault for not being more flexible, that she did nothing wrong, and that she can “try” to meet me in Tyson’s after my last appointment on Saturday. It takes almost 30 minutes on the phone of repeating that I want my deposit back and I don’t want to do business with her anymore before she stops arguing with me. Now I’m gonna have to pay to get them completely redone. I don’t have the money. I saved up for this. I’m heartbroken, and frustrated, and I look awful. Please don’t go here. Go anywhere else.