Alfredo Sumosa V.
Avoid this place
This restaurant charges an unlawful service fee at the end of the bill and it’s NOT shown anywhere in their menu for the consumer to understand what they will finally be paying. It’s a “mandatory” and unlawful surprise fee that hits the consumer financially as it’s not possible to determine a transparent cost for eating at this place. The service provided by the server was unacceptable: The wait time of 15+ minutes to just be acknowledged was so unprofessional, the wait time of 1+ hours to serve the food was a poor experience with food already cold and not fresh was an obvious red flag. Finally, the rudeness of that waitress, demanding that their surprise fee, for which I’m really not receiving ANYTHING in return, be paid as if that was part of the menu that we’re able to taste or enjoy. It turned out that apparently, it was readable in a small fine print that they were able to show us from a different/secret menu (different from the one shown to the public) that we were never shown during the time there. I have filed a report with the regulatory authorities (FTC’s Consumer Protection Bureau, OAG of Nevada and The BBB) for this unlawful and shady practice and I want a complete refund to my account for the unacceptable service that I received.