Landmark Moving and storageReviews of landmarkmovingandstorage.com

Customer service awful. Landmark did not delivery all of my items. They will not answer the phone or call me back. Do not use this company.

1 day before this company was to arrive they canceled. We had to be out of the house and arrive in Fl for a new job and and house settlement and had no truck or movers. Had to cancel flights, and fortunately found an empty Uhaul. This kind of service is unacceptable and we were given no help to find other transport. DO NOT TRUST THE CONTRACT.

This is NOT a moving company (BROKER) which sell you off to another ripe off company. They are ripe off con-artists. They will lie to get your money and sell you off to another company which will hold your belongings and extort you for more money before you get your belongings. They need a class action lawsuit to put them out of business and/or have law enforcement get involve.

Absolutely do not work with them. They lie to you about price - I was charged over double what they quoted me - they contract you with a terrible moving service (but do not tell you) called M A P Moving and Storage, and they lie to you about timeline. I was told by Landmark that if they picked up my stuff Sunday the average delivery time frame is 4 days and I could expect it Thursday, but it is guaranteed within a week. After the movers picked up my stuff (left tape rolls and dirt all over my house), we were expecting a Wednesday or Thursday arrival. I heard nothing all week after calling and emailing Landmark several times - they finally responded once saying they spoke with a woman from MAP. I tracked her down and she told me my things would be there 3-10 days after my first available delivery date, meaning 3-10 days from the Thursday I was told my stuff should be here. This was absolutely NOT what Landmark had told me and is leaving us in an unfurnished apartment for a week and a half. I will never work with this company again and would highly recommend against it. To be seen whether my stuff gets delivered within the 3-10 days and if things are broken. Based on the reviews of MAP, I'm expecting a disaster.

Horrible customer service. My experience was similar to all other poor reviews. I was given a completely ridiculous estimate to which I knew was not going to be anywhere near accurate. Turned out to be double the original estimate. They make you think this is some well run family company and they are the company in charge. Well they are just brokers. After showing up 4 hours late for pickup, I was asked when I would like my items delivered, I gave them a date and now that date has come and gone. After calling landmark as well as the actual company doing the move SNY relocation and getting the run around, they are refusing to let me speak to anyone with any authority. They have no clue when the items will be delivered. This is how you run your business? Wow. Do your self a favor use a different company.

Completely fraudulent business, the 5 star reviews on here are all fake. Hired them to move items out of state. Had a very promising first phone conversation, the person we spoke to was very polite and told us about all their "5 star reviews." They stated that they did not subcontract out to other moving companies (which we soon found out to be a complete lie). Even their website is set up like they are the moving company, when in reality they are nothing but sleazy, fraudulent brokers. We felt confident that we had picked the right company, but sure enough it was too good to be true. We had given them a very rough idea about how many items were going to be moved, and then a month later, a week before the move, we gave them a full, detailed list. The days leading up to the move we tried to contact with them with some questions and suddenly they became increasingly hard to reach. Then, the day of the move, a moving company subcontracted by them showed up to move our things. As stated before, Landmark Moving & Storage told us straight up that they did not do this, but they lied. The moving company that showed up started saying all these fees that we were never told about. We were told them having to park on the street was no problem by Landmark, but according to this company it was $75 extra, for example. Plus they didn't take the method of payment that Landmark said they would. Not only this, but they did not have the updated item list, so they showed up with far too small a vehicle to transport all the items. They only also showed up with only two guys, and much later than they said they were going to arrive. Two guys who have taken a very long time, going late into the night, to load all the items safely. It was clear at this point that Landmark Moving & Storage was just a broker, and a fraudulent one at that. After they got their first of 3 installment payments, they were barely able to be reached, and could not be reached at all after the problem arose the day of the move, aside from when someone called my girlfriend and accused her of never giving an updated item list to them, even though I was in the room when she gave the updated list, and then the subcontracted moving company *suddenly* got an updated list right after in their desperation to keep our business. Needless to say, we sent the movers away and cancelled the move. At this point I wouldn't trust this company to ship a single envelope, never mind half of my possessions. They made off with that first payment installment for doing no work at all. Don't spend that $675 all in one place you scumbags. You clearly need it more than I do. Please, don't trust all this talk about their 4.5-5 star reviews, anyone can leave reviews on these sites, and I wouldn't be surprised for a second if they just sit around all day writing 20 fake 5 star reviews for every real 1 star review they get. Save your money, and don't risk possibly never seeing your possessions again by using these scam artists.

I will never use this company I would never recommend anybody use this company when they came to pick up my merchandise I was triple charged the amount and the company does not help at all will not even give me back my refund

My name is Coty Madrona I looked online for quotes and services to move my stuff from California to Texas and I spoke with a person while nephew name Brian cote his uncle owns the company he sat down and talked for an hour or so going over everything and he promised me my stuff would be within 20 miles of my location in Arlington that didn't happen my stuff is still in California and he specifically said time and time again my price would not go up per dot contract but he lied about that as well I did the quality insurance call with CJ their customer service manager and I took less stuff with me and I had an annotated on the inventory sheet and then the movers show up that they contracted out to and ended up charging me $1,000 more because they looked at my stuff and it was overweight just by them looking at it the dispatcher for the movers also threatened to cancel my move but I had to have it done so I had to accept that they were not coming on the day that I specified in to come on which was a Friday and they came on a Saturday which made my drive later then I wanted it to be and now I'm stuck here paying more because I was promised things that never even happened I try to get hold of Brian at landmark but he won't answer my calls or text messages I try to get hold of CJ and he will not answer my calls or text messages to resolve the issue but that is not the case they literally used me to get my money and pretty much don't want to deal with me anymore this is probably the worst company that I have ever had to deal with they're very rude and very unprofessional they'll tell you things that you want to hear just so you can get your business I would never recommend this company to anybody and I'm sad and I'm very angry that I had went through this so landmark if you are reading this review you guys are horrible you guys treat customers like trash if you want to speak to case my number is 661-903-6175