Virtal GuitarReviews of lajerrio.com

I, like the previous poster, have had very similar issues with this fraudulent company. I should have seen the red flags in the beginning, but I tried to remain optimistic. Before the ring had even shipped, I checked their website to get my tracking information and it mentioned something about my dress was being tailored and delivery would take longer than expected...I purchased two rings; NOT a dress. I contacted the company and they claimed their “system was broken”. I saw on their Facebook page that was a very common excuse they gave to people questioning where their rings were. RED FLAG. I finally received the ring (from Hong Kong-NOT US based like they claim to be) and I was in absolute disgust. The main engagement ring looks like a $10 ring bought used off of eBay-the stone is cloudy, gaudy, and CHEAP looking. The diamond eternity band had a stone fall out immediately. I contacted customer service and spoke with the same rep back and forth, sending her pictures of the ring and it’s “fallen stone” as she’d call it. Finally after five days worth of messaging back and forth, and her telling me that I’d have to pay for return shipping (HORRIBLE CUSTOMER SERVICE), she told me MY RING WASN’T ELIGIBLE FOR A RETURN BECAUSE THE TAGS WERE REMOVED. The initial pictures I sent clearly showed the tags were removed-THIS WAS NEVER MENTIONED PREVIOUSLY. These people are pure scam artists. I paid over $150 for GARBAGE. I will be filing a complaint with the BBB as well, along with leaving the same reviews repetitively on their social media platforms.

Received my ring after a month. Opened the outer mailing package which has absolutely no damage. However, the Lajerrio box which was white ( should be dark navy blue as shown in their advertisements online) was destroyed. The back panel of the box which holds the box together- only one side of panel was held on with tape. The rest of the panel hung down, the corners of the top of the two drawer box were worn and you could see the cardboard. The top of the white box has scratches and black marks. You have to hold the back of the two drawer box to pull the dirty drawers out once any the drawer is removed the whole box collapses. The polishing cloth was white with black hairs on it. And, the black shopping bag it was in has black stuff in the bag. The ring had no tag on it. The tag was completely covered on black lint but intact. The ring box didn’t fit the ring so the ring was laying on its side The ring is very cloudy like there is some stuff on it, it was definitely worn before and I didn’t pay good money for this crap. I’ve had 13 emails to Ivy and Joy (which aren’t their names and it’s not a US based company). I have asked them to pay for the return, they don’t reply. I’ve asked for a phone number where I can call and speak to someone about this matter-as the ring was to be a gift. NOT EVEN AN APOLOGY. They treat me like I did something wrong. They keep stalling asking for pictures I’ve sent 12 pictures. When in the time they’ve taken to ask for pictures they could have resolved this. They are scammers and treat their customers horribly. DO NOT BUY FROM THEM! REPORT THEM TO THE BETTER BUSINESS BUREAU!!!! Because if you return without a packing slip how do they know it’s your item. They claim to have a 30 day return policy. I’m not trusting them. They can pay for the return since they screwed up. You can’t even have a proper box? They know what they sent, they put it in the mailing package. Then they try to blame USPS. There is no way that happened in mailing. Impossible. That was a old box they pulled out the trash. AND THERE IS CHINESE WRITING UNDER THE SHIPPING LABEL THAT I CAN SEE BECAUSE THE LABELWASN’T PLACED ON THE CENTER OF THE PACKAGE. SCAMMERS!!!!

My finance got me a ring in July and pretty much all of the jewels are either gone or loose can you please replace it? It shouldn’t have done any of this

I ordered a ring from LAJERRIO... they debited my card, and never sent me a confirmation email or tracking #. I have tried contacting them and I get an automated response ! They never sent my tracking number or order #!! Never again. They will RIP you off. PLEASE do dont order from LAJERRIO !!!

HIGHLY DISAPPOINTED! When I ordered from them they were quick to get back to me, after they debited my card, and asked about information on my order I never hear from them again!

Haven’t had my ring clamp broke as well as the necklace haven’t had t ty r more that 6 week so not happy

I AM BEYOND LIVID I ORDER A RING BEGINNING OF SEPT N WE ARE NOW IN OCT THESE PEOPLE ALONG W THEY WEBSITE R FULL OF SH N TRULY BELIEVE R A FAKE WAK SITE ITS FUNNY I EMAILED EM BOUT PURCHASING FASTER DELIVERY N THEY GOT BAK TO ME ASAP THEN WHEN MY RING DIDN'T COME WHEN THET SAID I EMAILED AGAIN A NUMEROUS AMOUNT OF TIMES N STILL NO REPLY BEST BELIEVE MY LAWYER GETTING INVOLVED CUZ NOT NO1 BUT MY HUSBAND F ME ....

Placed an order since Aug 29th to date have not received my order and I paid for somewhat faster shipping. GO FIGURE HIGHLY DISAPPOINTED