Virtal GuitarReviews of lajerrio.com

Wish we could give 0 stars. Made an order a month ago yesterday. We have an order number but no update on any delivery. Not very reassuring reading other bad reviews and no way to get a hold of them. At this point just hoping for an order to come in the mail also hoping to hear from Joy by the sounds of it. Give it ten more business days from what is read they do take a little longer than most places to ship after that be reporting this experience to the BBB and will take further action to get funds returned. Be aware don't put yourself through this hassle look to a more reputable company.

I would give them 0 stars if I could because that is what I have received 25 days after ordering a ring and paying $20 extra for expedited shipping. I have emailed and attempted to send messages via live chat and I have gotten no response. I am out $130 and have nothing to show for it other than my absolute frustration and distain for the company. I too will be reporting them to the BBB as well as discouraging anyone who will listen on Facebook from giving these people their money. They are crooks as far as I am concerned. There is no number to call and they DO NOT RESPOND to email inquiries.

My order was placed on Jan.15th and still haven't received the ring. I have sent several emails only to get an automated response from Joy saying the ring is handmade and would be shipped as soon as it was done. The item I ordered was in stock and supposed to be to me in 3 business days. it is now Feb. 24th and there is no where I can cancel the order and get my money back. it has been in a ready to ship status for over a month. This company is a RIP OFF PLEASE DO NOT ORDER ANYTHING. THEY STOLE MY MONEY... THEY ARE A BUNCH OF THEIFS. I WISH I WOULD HAVE SEEN THESE REVIEWS PRIOR TO ORDERING. I WOULD NOT HAVE ORDERED. THERE IS NOT A CUSTOMER SERVICE NUMBER AVAILABLE TO CALL AND YOU CAN ONLY EMAIL THEM WITH OBVIOUSLY THE SAME AUTO RESPONSE SAYING ITS FROM JOY. YOU COULD TELL BY THE RESPONSE EMAIL THAT NO ONE IS ACTUALLY READING MY EMAILS BECAUSE THEY DID NOT ADDRESS ANYTHING I ASKED. THEY ALSO SAY YOU CAN LIVE CHAT WITH SOMEONE WHICH IS CRAP AS WELL BECAUSE REGARDLESS OF THE TIME OF DAY, EVENING, OR NIGHT IT ALWAYS SAYS NO ONE IS AVAILABLE THEN DIRECTS YOU TO SEND AN EMAIL. THIS TRULY SHOULD BE ILLEGAL AND THEIR COMPANY SHOULD BE INVESTIGATED FOR FRAUDLENT ACTIVITY. THEY SHOULD NOT BE ALLOWED TO RUN THEIR BUSINESS STEALING OTHER PEOPLE'S HARD EARNED MONEY. PERIOD.

I hate that I did not see the reviews prior to ordering. I ordered two rings on January 18 and I still have not received my order. Same as what everyone else has stated! Please leave comment on FB as well.

I would give no stars if that was an option. My husband ordered a ring for me for Christmas 2019. He ordered the beginning of November. Paid extra for express shipping. It sat in ready to ship for 3 weeks. He emailed and a response from Joy was that it is ready to ship and should ship in a few days. The ring did not ship until after Christmas. I have now had my ring for 1 month. I do not wear it when I shower or wash dishes. Anything with water. The dark color is coming off of the skull. They have a 1 year warranty. We reached out and sent photos. I wanted them to fix it. Joy replied with, we can offer you 30% off. That is the only offer. Not to fix it. Not to replace it. 30% off $300. It also took them 7 days to reply and unfortunately we are now past the 30 day money back guarantee. I believe they take their time so that people cannot get their money back. It is a beautiful ring, but I am so very disappointed in them. I feel bad that my husband spent his money only for this to happen.

Do not order from this company. I paid over 20 pound for express delivery and received it over 2 and a half weeks later so arrived after the date I needed it for a gift. The ring came with a small sticker on the band which was crumpled and hanging off so when I tried it on it completely came off. The ring was too big so I emailed the company the EXACT SAME DAY that I received it saying I wanted to return it - they said they would not accept it as the measly small sticker had come off. The ring is from Hong Kong and their office is in Canada but because their doman had .co.uk I contacted my consumer rights office who said I was not protected due to them being a cross boarder company so do not order as you will NEVER get a refund or exhange from them. Theyre customer service is abrupt and rude also with no intreest and resolving any sort of issues once they have your money

I'm pretty sure I e been scammed like several other people here. I placed my order a couple weeks ago. 3 days ago it says its been shipped but that's a lie. Fed ex says it hadn't received my package only the info has been sent for a label to be created so I email and I keep getting the SAME LAME ANSWER!!! they keep sending me the tracking # that shows that only the label has been created! I'm contacting the BBB and I will COMMENT ON EVERY SINGLE POST ON FACEBOOK UNTIL I GET THE RING OR MY MONEY BACK! **I just received a new email from Fed Ex stating that it is preparing for shipment to be delivered Jan 6. It also says Per Shipper it cannot be delivered sooner than that!! Why not?

"I ordered 2 pieces from them. One was gorgeous but the other had a flaw: the incorrect color of stone was placed in the setting. I sent them a picture explaining my concern. They replied that it was a Final Sale and therefore they did not have to honour an exchange or return. I couldn't believe that they would not stand behind their workmanship and do right by their customer. So be very wary of this company. My experience is essentially a coin flip. There is a 50/50 chance you will pay for an inferior quality item that they will not make right. BUYER BEWARE!!"