LaherbReviews of laherb.com

I placed an order on August 6, 2024, and over the course of a month, I did not receive it. I emailed them a few times and there was zero response. I asked for a refund. Zero response. I am going to ask my bank to stop payment. Such a disappointment; I wanted to support a small business instead of A-zon.

Definitely a scam. I placed an order over a month ago, and they have not responded to any of the three emails I've sent trying to get info on what's happening. Wish I would have looked into the store before buying.

Same experience as others, wish I looked first, disputing the charge now. The website is nonfunctioning now just takes you to a shopify landing. I sent them an email a week ago. Never got a response. I ordered on 5/30/2024, waited till 6/12 to inquire about shipping. Gave them a week, and was disappointed to see their webpage down, then I found trustpilot and other reviews with the same experience. The 2 people below that did receive their orders are suspect or extremely lucky.

This company is a total scam. Do not order from them unless you want to never receive your product and get your money stolen. I ordered a few items in order to make my own homemade rootbeer from LA Herb. I received an order confirmation which stated that the order was placed and they would update me on when the order would ship. In a weeks time, there was no update. I was a little concerned so I contacted the company via email on my order status and when it would ship/eta. No response. I decided to file a claim with my bank as I was getting suspicious of fraudulent activity. All of a sudden, I get a response from the company! SHOCKER!! Telling me I need to withdrawal my claim in order to move forward. I wanted to give them the benefit of the doubt and withdrew my claim. I notified the company and no response again. After multiple days not hearing back I decided to reinstate the claim. Again, like clockwork, I received a message from David (assuming the owner) questioning my claim and stating the order was going to ship. I responded that this company has to be bogus otherwise I would have gotten an update on my order or an explanation of why its taken so long to ship. Have yet to receive a response and they still havent refunded me when I asked for a refund. They deleted my tracking information on the shop app. Clearly this company is fake and I encourage anyone thinking of ordering from them to think twice. Its a shame people cant be honest. Thankfully my order wasn't more than 60 dollars but its the principal of the issue that this shouldn't happen.

I’m giving one star because there is no way to give 0. A month after I ordered and I can’t get any response from them. No email. No response from contact page. Just nothing. Do not order from these scammers.

I’ve been waiting for a $250 order from 2023. They don’t reply to emails and never sent it .

Wish I would have done a little more research before ordering. I won't go as far as saying this company is a scam or fake. We are a business that was in need of several items that our regular supplier was out of stock. Ordered 2/1 (there is a message of a delay due to customs) which happens and was fine. But ALL 7 items stuck in customs? Again, can be the case, we deal with shipping and customs all the time - but NO mention while ordering of "Out of Stock" or a call back after order placed. Just the message- delays due to... I contacted (email) 3/4/24 asking about one of the items that was needed as a rush at this point to see if at all in stock and able to split order. Very nice girl assured me it was and would be out - which they did via USPS on 3/6. Fast forward 3/13 and it's still only showing "label created" - which means just that- NOT that it's in the system at all for transit scans. This was the suspicious kicker - the other 6 herbs that was in the email that weren't to be "cleared from customs and at the warehouse" until the following week... also shipped 3/6, yes with a tracking... of... "Label Created" only. Looked forward to adding them as a vendor, prices very reasonable - but after this and reading similar reviews- not a chance. Again, not stating a scam or fake company- just very poor business practices. Cancelled order and notified American Express for dispute process.

Would rate zero stars if possible. I placed my order at the beginning of January, and after 3+ weeks of no shipping update, I emailed customer support. She got back to me letting me know there was a backup with the holidays and new customer service staff. I was assured that my order was processing and I should receive a shipping update with tracking information soon. Fast forward 2 more months and still no update. Have emailed back for a refund and to cancel my order..TBD if they refund me. In the meantime, I have ordered multiple times from MONTEREY BAY HERB CO and have always gotten my orders very quickly.