LadypromdressReviews of ladypromdress.com

I ordered a mermaid prom dress match 14t, didn't receive till April 11. Paid $200 for the dress to be stiff and the rhinestone hanging off and it's not the right color. I contacted them immediately for a 50% refund because of their labor. They told me to get it fixed at a local tailor as if I had time. They do contact you quickly but come up with every excuse not to refund my money.

This company is a joke. Their website says that you will receive your product within 22 days, but they can't give me an exact date. Their customer service is awful and they will take your money from you. I have requested a refund since it has been over the amount of time for me to receive my daughters prom dress. They only want to give me a percentage. They are thieves and should be banned from selling anything. I am still fighting for my money because they owe me my money. This company is a scam and I will make sure everyone knows. Now my daughter is out a prom dress and I am out money. BAN THIS COMPANY!! THIEVES!!

Be forwarned, this company does not accept returns because they say the dresses are “custom“. The material is very cheap and the dresses look cheap as well.

I purchased a dress for my daughter and paid $170.00. Shipping was pretty fast. Open and dress and it was nothing as pictures with missing sequins and a tear in the seam. Contacted Ladyprom and I was asked to have the dress fixed locally. I explained to them I was not having the dress fixed and I wanted a refund. They plainly did not want to refund. Would not give me a rerun address. They offer me $40 and for me to keep the dress to donate. Thankfully I paid with PayPal and I opened a complaint with them and PayPal a month later returned my money - shipping which was 27.00. I realized fast that this business was a scam. They will not refund your money for any reason on any purchase and the dresses are very cheap made.

Thanks for messing up my wedding dress this was the most important day of my life getting married March 19th less then a month away and I have no dress I spent almost 300 dollars on this dress and it looks nothing like the pic some of the dress was big some parts was to big and to long I wish I could show yall what it was pose to look like and what they sent me I'm very upset and very very disappointed please don't order from them if it's going to be something important like your wedding jus wasted money I can't even get back

DO NOT ORDER FROM THIS COMPANY. Unfortunately, my daughter did not look at all the reviews prior to ordering. She placed the order and then we started getting the emails from the company. The emails included confirming the details on the dress, wanting us to expedite shipping, etc. Most of the emails did not make sense and that was our first concern. Our second concern came when they continued to charge additional amounts on our credit card. I asked that I get refunded my full amount and the order be cancelled. The company has refused. Since I then saw all of the previous complaints on the company, I decided to report them to the Federal Trade Commission since this company is operating out of the United States. I would highly recommend others that have had issues, to do the same.

The dress I received is a poorly made version of the picture. Sequins are all over my floor just from trying it on. Website says you can return within 14 days if it's damaged but they lie. They want to charge me $80 in shipping and then cost of material and labor so my "refund" would be pennys on the dollar. The dress is scratchy. They had asked me for measurements to customize but I declined because they wanted me to pay more through PayPal so the dress is too big on top of everything else!

DO NOT USE THIS COMPANY!!!! WHAT YOU SEE IS NOT WHAT YOU GET!! NO REFUNDs!!! I recently ordered a dress from the website in a 16w using the standardized sizing chart. The company will automatically ask you to send your measurements. This will allow them to say your dress was customized and you will not be able to receive a refund if you are dissatisfied with your dress. Secondly if you try on your dress and it doesn’t fit… you are not entitled to a refund because you tried it on. Thirdly it’s not the dress on the picture. The quality is poor and not well made. Lastly the dress smells horrible. I was informed by the company to hang it up and allow it to air out.