LadypromdressReviews of ladypromdress.com

I ordered a prom dress for my daughter's senior prom. I wish I had looked at these reviews first. It was a red satin dress with designs/appliques at the top. We received a burnt orange colored dress that was a heavy polyester material and was 80% different from the dress pictured and described in the description. My daughter was in tears. I emailed customer service per the website and dealing with them has been horrible!! I cannot stress that enough. Their customer service is the worst I have ever had to deal with. Finally, I may have a solution because I paid through PayPal and they are helping to resolve the issue. Not sure how it will turn out, but I want other buyers to beware up front! The company also asks you if you want to provide measurements to have a more exact fit for an additional $16. However, they then use that against you if you request a return stating the dress was custom made. It's very confusing because they also state that all of their dresses are custom made when you order it. Just save yourself some grief and find another business and research it well.

Bad quality dress!! Save your money!!! Looks like seller is selling second hand dresses. The dress ordered was stuffed in a bag without a tag and looks like something picked up from goodwill. I requested for refund upon receiving the dress and they only want to refund 50% of what I paid Which was $176.99. If I could give a zero star I would. Beware!!! Do not order from this site or seller!!!

If I could give negative stars I would. They told me to send my daughter measurements and pay $16 extra dollars for custom fit. Next thing I know the dress is at my from door(I never paid for custom fit) so it’s too big in chest area and way too long, so I decide to send it back. They won’t take it back or give me money back cause they “designed” it for my daughter. The lies. They pulled that crap from they inventory and shipped it. Why would y’all custom fit a dress and I didn’t pay for fitting fee. Now they done stole $200 + from a single mother of 4 trying to survive in this world. Money I did not have but wanted my child to have a dream prom like she deserved. Now she don’t have a dress she can wear. Thanks lady prom dress for ruining my daughter happiness

Do not order from here they are a scam. Ordered a brown prom dress and they sent me something of a gold color. Then they told me because it was fit to size they would deduct for the fabric and labor. I’m so over it how can you deduct for something that was clearly not the brown I asked for. They have so many excuses to not give a full refund. Keep your money go somewhere else.

I have had the worst communication the entire way. They tried to get more money out of me two extra times after I ordered and paid for my dress. She insulted the price of my dress when I asked for an approximate date that i would receive it so i could plan it out for my wedding reception, she said, " compared to the other brides who bought dresses over $500, you can send $90 for a rush order." And never estimated a date. She was absolutely disrespectful the whole way

Ordered a prom dress in hot pink color as shown on their website. When it arrived, it was a terrible shade of dark raspberry. Not even close to pink, let alone hot pink. Sequins fell off all over when trying it on. Several places looked like the fabric had faded. They said we could take $30 and keep the dress or pay $40 to ship it back to China! Turns out, it would cost $200 to return. So now we're stuck with an off-color dress with sequins falling off. Avoid this hassle and do not order from them.

The worse! I got a dress customized. The customization wasn’t the problem. The problem was the dress did not look anything like the picture and they refuse to give refund even after I emailed them pictures to show the difference. I wouldn’t recommend ordering from this website evwr!

This company is so dishonest. I order my dress for a very special occasion and had several communication emails with them before the dress was even sent even asked for them to cancel the order because I wasn’t please with Shirley asking me to send measurements for a dress that is suppose to be in USA sizes, after being denied the cancellation I was then told that I would get exactly what I ordered and on time. What I received in via DHL I was a completely different dress, extremely large in size, a complete different style and material. When I contacted this company after I paid over $200 for this dress and they are now refusing to refund my money in full but then insulted me by offering a $30 refund while telling me is cost over $80 to send it back to Asia. Then they turned around and sent me a email stating they will give me a refund of $119 if I sent the dress back. Like this company is a fraud and can’t be trusted. Do NOT give them business because they truly are not honest. I wish there was a way to post pictures because I would surely show what i thought i ordered, compared to what I received totally different