LadypromdressReviews of ladypromdress.com

This company literally ruined my wedding experience, paid for a dress that was supposed to be made to order but was actually NOT. Unable to return, unable to get a refund, unable to get a replacement. Spent $200 for them to send me a dress that is nothing like the one pictured. After like 3 weeks of emailing customer service they offered me a $47?! DO NOT BUY WEDDING DRESSES FROM HERE UNLESS YOU HAVE A EXTRA $300 FOR ALTERATIONS

Horrible experience. They sent a dress with a size that was way off charts. Requested XS for my daughter, they sent an M which was too big on my daughter (I could fit in the dress instead). Contacted them immediately to return the dress, followed their instructions including paying for customs. That was on September 2023.. on April 16, 2024 I received the package back , no explanation whatsoever. Also, they stopped even responding to my emails back on September 2023 when I asked them to confirm if the information I used in the return label was correct or not. Bottom Line: -they do not make dresses true to size (not good dress makers at all), -hey are extremely unprofessional when you want to return (stop responding to your emails with no other word or explanation), -they then send the package back with no explanation , exactly 6 months later so you are way outside of the return period. -in summary, they are thieves that steal your money. STAY AWAY unless you want to lose your money.

If I could give 0 stars I would. Do Not, I repeat Do Not order anything from this website. The dress I received for my daughter was not as pictured, poor quality, and darn right despicable. They are a total scam.

The dress we ordered was not as pictured. The color was pink, opposed to a neutral color, and the top was very stiff not firming to the body at all. The fabric needed to be better quality to fix this. My biggest issue is the challenge to return the dress. I paid $198.11 with shipping, and was constantly only offered a percentage as a return. Furthermore, there is no US address to send the dress, so to return anything to this company, costs a fortune!

I ordered a wedding dress, ordered off their site for the first time. TERRIBLE SERVICE. I ordered a standard size, per the available options. Then they email me a million times saying “urgent! We need your exact sizes” but I specifically wanted a standard size, so that returns will be easy in case I didn’t like it. They demanded that I give a custom size or the dress wouldn’t ship. So after TWO WEEKS of emailing back and forth, my dress still hasn’t shipped of course, so at this point I don’t even want to give my business, I just want my money back. So when I requested a full refund they said no we can’t do that and attached their cancellation policy. THEY DELAYED MY ORDER TWO WEEKS BECAUSE THEY DEMANDED I GIVE CUSTOM SIZING & THEN REFUSED TO GIVE ME A (FULL) REFUND!

This website is a scam. The dress that I ordered from the website and the dress that they sent me were totally different from the picture on the website and it was unfinished. They just put some stuff together and sent it to me. DO NOT BUY FROM THIS WEBSITE!!!!!!!!!!!!!!!!!

Scam Scam Scam Do not trust!!!! The pictures are different from what you receive. Don't buy form this website

It’s fake . Please don’t order from this website. I order a dress . It takes a long time to come and not come that what I order. They are fake !!