LabyrintheventsReviews of labyrinthevents.com

We went to an event at Tofte Manor - beautiful location and great gig by the Kooks. However after sitting in traffic for over 3 hours to get there - we were charged £10 extra each for arriving at 7:04pm - because our tickets said arrive before 6pm. We explained we’d been held up in traffic and were told “everyone uses this excuse.” We explained again it was not an excuse, we had left home and travelled round the M25, getting stuck in traffic. The staff member was rude, expressing that it was £10 extra pp and we had to pay it. She then went on to explain that “actually she should be charging us £20, as we were technically 2 hours late for our tickets” as if she was doing us a favour by charging us this fee. We tried to ask how less time in the venue meant a more expensive ticket price and she just completely ignored us, telling us again we had to pay. Incredibly rude, no real explanation and no understanding. We also tried to make contact with Tofte Manor, and Labrynth events on social media and by phone on the way to explain the traffic situation and got no response. Absolutely ridiculous and ruined a really good gig.

On 13 June 2026 we attended the Mahmut Orhan Block Party organised by Labyrinth Events. Our experience was absolutely horrendous. The staff were extremely rude and aggressive especially at security. They felt the need to project power to the point of making you feel like a piece of dirt despite being a paying customer. We arrived to the venue promptly well before our 3.30pm entry but due to long queues we reached the ticket check just past the 3.30pm and they charged us an additional £30. How can anyone foresee or calculate how long queues would be? This is not reasonable. When we protested they threatened to remove us from the queue. The staff then held my hand inappropriately at security and yelled at me when I asked why they are touching me. Then without warning I was searched aggressively and was taken by surprise when they touched my private parts. I felt violated. When I asked if that was appropriate they said I was holding up the line and moved me along. They also yelled at my partner and took her mints and threatened to remove her for asking how come. We were polite but met with hostility and aggression throughout. The drinks were extremely expensive £7 for a small 330ml beer. Everyone who worked there had a bad attitude and disregard for customers. Possibly the worst experience I have ever had and will never attend another Labyrinth event.

Took my money, cancelled the invite, didn't tell us, wouldn't give me my money back.

Accepts bribes. Unfair. If you bribe them, you’re fine I suppose. Good club that is run by horrible people and not worth your time

This event hosted at the Greenwich Royal Naval College in London was a disgrace. Numerous about of damage to the building, the moments, the courtyard, the pavement and the list goes on. This is a UNESCO world heritage site and a National Heritage Schedule I monument that requires special permission and has a number of requirements for safety and protect of the site which were not followed at all and damage done by staff with bins, generators, chemicals and much more. The event has been over for weeks and not one thing repaired or even the floors cleaned from the events. They blocked all the areas from the members of public, tourist and locals and had no safe alternative or even signage and was a complete shambles. They should Never be allowed a licence again in again site. The event was shocking barely 5 people dances at any one time too

VIP Experience is a CON & Poor Customer Resolution I purchased four VIP tickets for the Empire of the Sun concert in London . Unfortunately, the VIP area was overcrowded, inaccessible, and located towards to back of the venue—offering no view of the stage. The supposed VIP perks (toilets, food, facilities) were either substandard or unusable due to long queues, forcing us to use general admission areas instead. Despite multiple detailed emails over several weeks explaining the situation and requesting a partial refund (difference between VIP and GA ticket prices), Labyrinth Events repeatedly dismissed our complaint. They initially offered only two free tickets to a future London event (for a party of four, based outside London), which we declined as an unsuitable resolution. They later increased it to four tickets which we rejected as we don’t live in London. They failed to address the core issue—an undelivered VIP experience which cost us nearly £800. This has been an incredibly frustrating experience with poor customer care, no genuine accountability, and no willingness to issue even a partial refund. I do not recommend purchasing VIP tickets from this organiser, especially if accessibility or premium service is important to you.

Bought backstage pass. Initially felt privileged until Fisher came on stage and the staff treated us like second class guests. Screaming at us to move so that they could widen the area for friends and family just as the artist arrived on stage. Missed around 30mins due to the disorganisation and commotion caused. The way we were treated and screamed at was shocking especially for people who had paid a premium to be there. Barriers were brought in to keep us back like cattle and what made it worse is that the majority of the friends and family couldn't have been less interested in the performance and spent their time chatting in front of you, bringing young girls into the area. Labyrinth Events really needs to rethink the position of area as it ruined our experience and didn't feel premium by the time Fisher came on stage. We were absolutely gutted. The area should have been sorted during the 3.5 hours we had stood in the same spot not when the artist came on stage. Sent a compliant email regarding how we were addressed and handled by staff but no response. Disappointing!

We purchased four VIP tickets at over £190 each, believing this would ensure a premium experience with excellent views of the stage and additional comforts throughout the day. Unfortunately, what we encountered was the complete opposite. Upon arrival, we were dismayed to find that the VIP section was positioned BEHIND the stage, offering no view whatsoever of the performances. This is wholly unacceptable for a VIP area, especially when the main purpose of attending the event is to watch live acts. Additionally, the advertised VIP amenities fell far below standard. The bar offered no draught beers or ciders, and no bottles of wine – only an extremely limited and overpriced selection.  Worse still, there was a severe lack of adequate seating. What little seating was available was so uncomfortable that several members of our group experienced back pain by the end of the evening. A handful of people managed to secure sofas, but for an event running from midday to 10pm, the lack of comfortable, ample seating was completely unacceptable. In the end, two of us were so uncomfortable and disillusioned that we simply sat out the remainder of the event, while our husbands left the VIP section and made their way to the front of the stage, albeit at the back of the crowd, to see Madness perform – something we could have done for half the price with standard tickets and a far better experience. We feel extremely disappointed and let down by the misrepresentation of the VIP offering. It failed to deliver on every front and did not justify the considerable cost. I therefore have request a full refund for the VIP tickets purchased. I hope you take this feedback seriously and look into improving the VIP experience for future events – should you wish for people to ever book it again. DISASTER! :(