Emily
Do not order from this company
Do not order from this company They have another website called flawless moissanite which we ordered from this is now the new company they have started up according to their Facebook not to be trusted My partner ordered a ring on 21st September, the website states it is a 2 week wait, he emailed them and explained when he needed the ring for they emailed him back explaining they were short staffed and there was delays with shipping them out but if it got closer to the time they would send out a replacement so he could still go ahead with his planned engagement, he accepted this, as it got closer to the time he emailed them again asking for an update they again said they were short staffed and they needed to ‘contact the shop’ it got to the time where he needed the ring no update from them and no ring to be seen not even a replacement, we are still sending emails to them and we still have no update, previously it’s just been ‘we have messaged the shop’ and now they have just stopped responding to us completely, we are now down a lot of money and doesn’t look like we will be receiving anything at all, delivery time is still showing 2 weeks on their website as well which is very clearly a lie I have now just received a text to tell us they are closing down