KyrobakReviews of kyrobak.com

Response from KyrobakJan 20, 2016

EDIT: Hi Hans, we took a look at your order and here is an explanation of charges. All $$ amounts shown on the site are USD. With payment plans, shipping is an additional cost of $19.95 USD. Additionally, based on your location, tax is 13%. Therefore, your first payment of $135.51 = $99 first payment + $19.95 shipping + 13% tax. Your second and third payments were $99 + 13% tax. The exchange rate from USD to CAD would vary by transaction but during the fourth quarter of 2015 it was in the 1.35 - 1.40 range. Therefore, $361.48 USD x 1.37 = ~C$495.95. Hope that explanation is helpful and eases your concerns regarding how billing took place. More importantly, we hope you are happy with your Kyrobak purchase. ------------------ Hi Hans, I've requested our customer service team to take a look at your order. We will follow up with an explanation of charges.

Response from KyrobakJan 19, 2016

EDIT: Hi James. We reviewed each of your phone calls with our customer support team. There seems to have been some miscommunication over the last couple of months. On October 12 you requested an exchange but informed the customer service representative that you would be traveling and asked that we hold on shipping the new unit until we heard from you in the future. On October 27 you spoke with a customer service representative about updating your payment details to a new address. At this time we should have sent a new Kyrobak to your home but that order was not entered into the system until 11/18. We apologize for that oversight. On November 27 you called in after discovering the replacement device had delivered without a charger, user guide or carrying case. We reshipped them the same day and provided verbal confirmation that your trial period would not begin until you had received the missing items. Today is January 18 so you still have a little under 2 weeks to make a decision regarding Kyrobak. We hope you have been able to regularly use Kyrobak and that it's use has provided relief to your back pain. You are welcome to return everything for a full refund within the 60 day trial period. ---------------------------------- Hi James, thanks for the detailed feedback regarding your experience with Kyrobak. First and foremost it sounds like you've had a horrible experience with customer service and we apologize for that. We always attempt to put the customer first and from the sound of it we definitely let you down there. We are taking a close look at your experience and a company representative may be in touch to gather additional details. Regarding the price/effectiveness. We wouldn't put a product in the marketplace that wasn't capable of producing results. Our clinical trials can speak to the effectiveness of Kyrobak. As for the guarantee, we've received that feedback a number of times and during our recent website redesign we tried to address the return policy in very simple terms. The bottom line is that if you don't care for the results you're experiencing with Kyrobak at any point within 60 days of purchase, we'll return your money in full. Despite the poor experience with the Customer Service team, I hope you'll continue using Kyrobak to treat your back pain.

Response from KyrobakJan 15, 2016

Hi Nancy, Thanks for taking the time to share your experience using Kyrobak. We're sorry to hear that you didn't receive the relief you expected. Some Kyrobak users quickly respond to the treatment and it takes time for others. In our clinical trials, test subjects recorded the most improvement after 21-28 days of Kyrobak usage. For this reason, we recommend at least 30 days of use (and tracking results in your progress diary), twice daily for 10 minutes per treatment. There are a number of variables that go into each experience with Kyrobak (treatment speed, frequency of use, prior back issues). If you're interested in giving Kyrobak another shot, our customer service team can help answer any questions you may have. They can be reached at 888-998-4713. We also have a site with best practices and video tutorials, www.howtokyro.com.