Kristals CosmeticsReviews of kristals.com

Do NOT go to the Kristals store in the Seminole Hard Rock Casino....it is a scam...the product is useless and expensive..the customer service is terrible and the employees and owner could care less about you...just how much you intend to spend!

I was lured into the KRISTAL store in St. Agustin Florida, salesman applied a serum product under my left eye and it shows some improvement compare to other eye. I have been told that it is SPECIAL SALE, and could buy this collagen Syringe for $148, and also get Kristal cream for my neck. Salesman showed the website where Syringe price was $990. I Took a bite!! SCAM,SCAM! YOU CAN BUY SAME PRODUCT FOR $85 - $88 with free shipping. When they charged your credit card you Don't see the amount, you sign on the screen and then finally get receipt FOR $200 + tax!! I am lucky, some buyers was SCAMMED $2000. Neck cream - ROCK CRYSTAL Refining Moisturizer was FOR Oily skin, which I don't have. I tried to use Mars Wrinkle Correcting Solution (Syringe) - light brown liquid was comming out NOT from the tip but at the base of nozzle through the edge. TOTAL SCAM. And during COVID time, being very close to consumers faces, The salesman WERE NOT WEARING FACE MASK! I should have RUN AWAY..SCAMMERS!!

Horrible! I wish I could give this deceptive company negative stars. They violate FTC regulations with false advertising, bait and switch tactics, aggressive sales tactics, and their products are not organic as they claim, but contain harsh chemicals that are known irritants with carcinogens. I was ripped off 2 grand and denied a refund. They have their no refund sign at their small podium in the corner. However, you do not see this when you purchase the products as they have you in a spa chair giving you a “ free facial” And then charge your credit card before you can see there is no refund! Just google the complaints not only here but all over the country for the same deceptive practices selling horrible crap at outrageous prices. They aggressively solicit in the street to bring you in and ply you with lame free samples of skin cream in a micro packet. They are pros at targeting tourists who are walking alone, tired, older women etc. It is atrocious! These products caused me to have a severe skin allergic reaction. I called requesting a refund only to be told “ nothing in their products would cause a reaction, that it must have been something I ate! “ Scores of complaints have been launched against this horrible corporation which has locations all over the country and internationally. Beware also that they go by a plethora of names, Light Beauty LLC, Adore Organics Cosmetics, Minerals, and Kristals Cosmetics etc etc! They do this to deceive and further confuse vulnerable consumers. There was a settled class action lawsuit in Florida from 2016 to 2018. The staff is very rude if you request a refund, cold hearted and greed driven. Please, please avoid this business like the plague.

Just visited a store in Singapore by accident. Absolute worst customer service experience of my life. When the male sales person couldn’t immediately sell the product to us - as in apparently we weren’t allowed to ask what the ingredients were - he became hostile, rude and outright mean. Not that he was particularly pleasant prior to this, as he took a condescending, patronizing tone with us from the start. When my mother asked him where he was from, he stated that he was from “heaven”. This was comical, but a good example of his obviously misogynistic views. Horrific experience. He stated that he he going to Australia (where we are from) to set up two shops, and I truly hope he learns that this is not acceptable behavior anywhere but especially not condoned in Australia.

I was beckoned into the store ...This girl gave me all the cliche lines, told me I should do this for "me" etc etc. They had a 50% off sale so the eye stuff was "only" $350! No matter what I said she kept up with the hard sell. She put something under my eyes that smoothed out the wrinkles but when I finally extricated myself, it started to dry and pull and basically make my eyes feel very uncomfortable and scaly! I couldn't wait to get home and wash it off! She insisted it's cruelty free which is a lie and they don't sell in China (they do!) Hard pass.

SCAM! At the Hard Rock in Fort Lauderdale beautiful young woman puts an eye lift cream on left eye and it was amazing. I was amazed. Told it was on sale for $200 from $1000. By the time I got home it dried, caked up and looked awful. Looked it up on internet and found it for $100. It isn’t worth 1penny. Would rate -5 stars if I could

I am another customer that would rate this scam a ZERO if it was available!!!! I was in St Augustine the weekend before Thanksgiving and was approached with the sample and then lured into their store. The product that was demonstrated was incredible...my eyes looked amazing. I debated purchasing but with their hard sell I finally took the bait and bought the eye serum for $200. I immediately regretted only because I am not one that purchases impulsively but as I stated the results were incredible. I totally believe that what was purchased is not the same product that was demonstrated!!! I have used it for a month now, every day, and my results were never the same as what was in the store!!! Please don’t let them hook you in as you will regret it!!!! Very disappointed and planned to return but noticed the receipt states no return and 14 day exchange!!! If you have a product that you promote and it really works why wouldn’t you back with a guarantee?? Why? Because it is a SCAM!!!!!!

The girls lie about everything. When you talk to them they lie in your face. This is the one in Cool Springs,TN.