Customer service mislead by recommending speicific smart watch that does not work as claimed. Requested return of the watch within 24 hours of discovering the watch does not work in pool swimming or any workout activities. The address of this comany in the USA, i beliieve, is an agent or fake. The phone number is not of the address shown at KOSPET TECHNOLOGY CO. LTD
100 NORTH HOWARD STREET SPOKANE WASHINGTON 99201. Do NOT buy any products from this company website or Amazon website or any agents for this company.
I
GF
Gary F.
Tank T2
I purchased a T2 and it lasted approximately 6 months, at which point the screen malfunctioned leading to the watch refusing to work.
I contacted KOSPET and they asked me to return the watch and see if it could be repaired, they also offered to replace it.
The issue for me was they wanted me to pay for the courier charges. After a conversation stating why I think they should replace the watch all expenses paid, they strongly disagreed at which point I end the conversation and through the worthless piece of junk in the bin.
Might I suggest you put your hard earned cash towards a smart watch the has good reviews.
KOSPET, designed in the good old USA and built in China……I think that says it all!
Response from KOSPET Smart WatchNov 23, 2023
Dear Gary Fisher,
I'm calos, the marketing manager from KOSPET. I'm so sorry for bringing you a bad purchasing experience. We have sent an solution email to you, please have a check.
After communication and understanding within the after-sales team, we received your email on June 2. At that time, we immediately reported this issue to the technical director, but in order to ensure better use experience, we decided to start the after-sales program.
At the same time, we also upgraded the service level for you and provided 2 solutions which is the best solution we can provide. 1th is to replace it with a new one at a low price, and 2th is to bear the freight and send it back for repair. Unfortunately, you cannot accept above.
Now we still really want to help you solve your problem, if you want to. Please reply to our dedicated email.
Hope you have a nice day.
Marketing Team
MA
Maj
Kospet warranty
After half a year of using the Kospet tank M2 watch, the screen of the watch became unresponsive (doesn't work when touched). The watch can be partly controlled by buttons or with application on the phone. I sent an email to after-sales@kospet because I would like to claim the warranty. No reply after a month. Very frivolous. The watch is useless and I threw it in the trash. Do not buy Kospet devices because their warranty is valid only on paper.
EDIT: 27. november 2023
They didn't send me any e-mail.
Misleading consumers.
Response from KOSPET Smart WatchNov 23, 2023
Dear Maj,
I'm calos, the marketing manager from KOSPET. I'm so sorry for bringing you a bad purchasing experience. We have sent an solution email to you, please have a check.
We received your after-sales email in June. But I‘m sorry to tell you that our customer service team had some adjustment at that time, so that's the reason we did not reply to your email in time. We sincerely apologize to you again.
I have also confirmed with our AliExpress team that you have not contacted them. If you still want to solve this problem, please reply to our dedicated email.
Hope you have a nice day.
Marketing Team
GL
Giuseppe L.
Già rotto dopo un mese
Purtroppo, dopo poco più di un mese, guarda caso, sono uscite linee laterali sull'orologio. Proprio come avviene con i televisori ed i telefonini. Vediamo se l'assistenza risolve il problema. Tenuto in maniera perfetta, nessuna botta o altro. Davvero delusissimo.
SW
Scott W.
Crickets
I was happy at first however after 6mo it went dark had a full charged. The paperwork info says 24-7 response I sent a email to see what to do so far CRICKETS
Response from KOSPET Smart WatchNov 23, 2023
Dear Scott Woolman,
I'm calos, the marketing manager from KOSPET. I'm so sorry for bringing you a bad purchasing experience. We have sent an solution email to you, please have a check.
We received your after-sales email in July. But I‘m sorry to tell you that our customer service team had some adjustment at that time, so that's the reason we did not reply to your email in time. We sincerely apologize to you again.
I have also confirmed with our sales team that you have not contacted them. If you still want to solve this problem, please reply to our dedicated email.
Hope you have a nice day.
Marketing Team
MP
mark P.
Kopset tank m1
It's not a watch basically, the personal fitness, health stuff is inaccurate, it relys on your smartphone entirely for everything, useless, just keep your phone and use a suitable credible app
DB
Dave B.
Complete crap service from mfgr.
I too bought one of these watches after watching a few YouTube videos. The watch look great. But that's the end of it. It will not link to my phone, and is therefore useless. This can happen, I get that. However, the infuriating part is the very polite but complete lack of any customer service. I have been going back and forth with them for almost a month. They just as for ridiculous things, like for me to make a video of the watch not working. I am done with them. There M is a reason to buy via a respectable credit card. Let them deal with this crap. ....in all fairness I have used a couple other kospet watches with good luck. But would never buy unless through Amazon or someone else.that will work with you for return. These guys are a complete waste of time.
Response from KOSPET Smart WatchNov 23, 2023
Dear Dave Birk,
I'm calos, the marketing manager from KOSPET.I'm so sorry for bringing you a bad purchasing experience. We have sent an solution email to you, please have a check.
We received your after-sales email in January 13,In order to troubleshoot the watch's fault, we asked you to take a video or picture of the product problem and send it to us, but we have not received your information.We contacted you again on January 28 and still have not received your reply. Later, you directly initiated chargeback and won the lawsuit.
If you are still interested in kospet, we will serve you wholeheartedly..
Marketing Team
BD
Bruce D.
Two year warranty is a joke
I bought one from ebay seller. I did like it for the short time it actually worked which was just over two weeks. It did not last long enough to drive a tank over and I never got a chance to test waterproof. It died in the third week did a whole lot of random stuff and after two days of craziness gave up the ghost. Would not charge, blank screen etc. The box still looks good with 2 year warranty written on it. I contacted them they eventually agreed to replace the corpse of my watch with a new one if I paid postageof $10 US so I followed instructions and paid $16 NZD into their account this was nearly 2 months ago. I think I have been suckered as nothing has happened, no watch they got some more money. There is a lesson to be learnt from this. Not much point in buying a tough watch that does not perform and they don't back up the 2 year warranty.