KoreHealthOfficial Reviews | Read Customer Reviews of korehealthofficial.com

KoreHealthOfficial Reviews | Read Customer Reviews of korehealthofficial.com

KoreHealthOfficial reviews

Showing 53 reviews with 1 star · Clear filters

Charles K.
Jan 18, 2024
I have a KoreHealth 2.0 fitness…
I have a KoreHealth 2.0 fitness tracker. I have had it for about two months now. For the last tree days I have not been able to log in to the app! I have emailed customer service twice now and have not received a reply. Very poor customer service!
Response from KoreHealthOfficialJan 18, 2024
Hello Charles, We understand that the introduction of a subscription may come as a surprise, & we sincerely apologize for any frustration/disappointment this has caused. The decision to implement this fee is aimed at sustaining the app & meeting various operational expenses - Gaia from KoreHealth Customer Care
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Steve H.
Dec 30, 2023
This korehealthproduct will require a very expensive subscription!!
This korehealthproduct
Response from KoreHealthOfficialDec 31, 2023
Hi Steve, We would love to help solve your issue. We contacted you via email to get more detail of the issue you are possibly encountering with the product? We would be more than happy to assist you. - Gaia from KoreHealth Customer Care
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L B.
Dec 12, 2023
Disappointed in the new "surprise"…
Disappointed in the new "surprise" membership fee. The watch is just mediocre. I'll continue to use it to count steps, but $20 a month is unreasonable in my opinion. No thank you. I plan to delete the app. Saves me room on my phone and there's the bonus.
Response from KoreHealthOfficialDec 15, 2023
Hello LB, We understand that the introduction of a subscription may come as a surprise, & we sincerely apologize for any frustration/disappointment this has caused. The decision to implement this fee is aimed at sustaining the app & meeting various operational expenses - Gaia from KoreHealth Customer Care
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Richard L.
Dec 7, 2023
$19.95 per month ?
Bought the watch in October 2022. Downloaded the App -No charge or mention that it was for a year only. Now when I try to use the App it says that I have to upgrade and the fee is $19.95. A con. Per Gaia request the S/N is k20193602 4 895243 801264
Response from KoreHealthOfficialDec 10, 2023
Hello Richard, We understand that the introduction of a subscription may come as a surprise, & we sincerely apologize for any frustration/disappointment this has caused. The decision to implement this fee is aimed at sustaining the app & meeting various operational expenses. We would like to make sure that your concern is properly addressed. Kindly provide us your order number to locate your account. We are looking forward to your response. - Gaia from KoreHealth Customer Care
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Mike D.
Dec 1, 2023
Still want to give minus stars
Still want to give minus stars Kore 2.0 Watch has now lost connection with app and the time is slowly drifting from the correct time. Cannot change the time on the Kore 2.0 watch as it gets the time from the internet via the app Cannot reconnect the Kore 2.0 watch to the app as the settings page is blocked by a message Upgrade you subscription for $19.99 Which means the Kore 2.0 watch is going to be useless as a watch just like Kore Support is useless. They have had your money now they want more money just so you can have a watch that tells the correct time and to see your own data what a con There was no mention of having to pay to use the app when I got the Kore 2.0 watch
Response from KoreHealthOfficialDec 10, 2023
Hello Mike, Thank you for sharing your thoughts on the recent changes to the KoreHealth subscription model, and we appreciate your openness. Your input is invaluable to us. I want to take this opportunity to clarify that, in our commitment to maintaining and enhancing the app, we have introduced a subscription fee to cover various associated expenses. We would like to make sure that your concern is properly addressed. Kindly provide us your order number to locate your account. We are looking forward to your response. - Gaia from KoreHealth Customer Care
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Unhappy C.
Nov 29, 2023
Scammers
Scammers. I bought the Kore Scale. Once I got it I was informed a $19.95 monthly subscription is required. I’ve been trying to return the scale but they don’t respond to email, voicemail, or the chat on their crappy website.
Response from KoreHealthOfficialDec 10, 2023
Hello, Your input is invaluable to us. I want to take a moment to explain that, in an effort to support app maintenance and cover various associated expenses, we have recently introduced a small subscription fee. We understand that such changes can be challenging, and we sincerely hope for your continued understanding and support. We would like to make sure that your concern is properly addressed. Kindly provide us your order number to locate your account. We are looking forward to your response. - Gaia from KoreHealth Customer Care
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HONOLULU, H.
Mar 31, 2023
Horrendous experience
Horrendous experience. I am appalled at the blatant negligence, if not downright thievery. I ordered two after my stroke. One would not fully download. Sent six emails, last one on 6/21/2022 and still haven't received a response. What excuse could this co. have? They don't provide an address for returns, forcing you to wait for their so-called customer service to sent you a return code and the address. Is false advertising and theft the game? My order number is 2218843927. Got a response to above three days after posting. They asked for the order number. Par for the imbecilic course. Did they read the last line of the last paragraph?
Response from KoreHealthOfficialApr 3, 2023
Hi! We would like the opportunity to investigate your feedback further. For me to properly assist you, kindly provide me your order number so we can work things out. Looking forward to your response. Stay safe!
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Amanda M S.
Feb 21, 2023
Another customer who would give zero…
Another customer who would give zero stars. They should be shut down as they don’t have any system in place in relation to customer service and a returns policy. Don’t buy anything from these cowboys/criminals. You will be waving goodbye to money. The worst company I have ever dealt with in half a century. I hope they are sued millions of dollars for incompetence and arrogance. It has taken enormous will power not to use a string of f words in this review.
Response from KoreHealthOfficialFeb 22, 2023
Hi Amanda! We would like the opportunity to investigate your feedback further. For me to properly assist you, kindly provide me your order number so we can work things out. Looking forward to your response. Stay safe!
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