KoeeiReviews of koeei.com

I ordered set and received a completely different item instead. Over the course of more than a week and six emails KOEEI refused to acknowledge this was their own fulfillment error. Instead of a refund, they offered $5 compensation, then $10, then a 50% discount code to buy another item, and finally tried to make me pay for return shipping to their warehouse in China FOR MISTAKE THEY MADE, not me. When I pointed out that their own Return/Exchange Policy doesn’t even cover wrong items shipped by the seller (only sizing, change of mind, or defects), they ignored this and sent me the exact same copy-pasted response as before. No refund has been issued. This feels like a deliberate strategy to wear customers down instead of fixing their own errors. I would not recommend ordering from KOEEI, and I’d strongly suggest paying with a method that allows a chargeback, since customer service will not resolve this fairly on their own.

This is the most Overpriced inferiority junk I’ve ever purchased. I regret not reading the reviews before buying. Pictures used on websites are taken from African adverts. So disgusting!

Thieves, absolutely horrendous. I paid £135 for 3 items and they were all rubbish. False advertising when I sent them pictures they proceed to refuse my return I also paid for express shipping which was not honoured. A scammmmmm. I have struggled to return the item following multiple attempts, finally got them to accept, now item has been stuck with customs over a month, they have refused to intervene, my payment provider has required me to pay the full cost. The seller has not been helpful in any way. Complete joke

Less than 1 star. I emailed to cancel my accidental order literally 10 seconds after I placed it. They refuse to give me my money back.

Biggest scam: ordered a top & received something that didn’t at all look like the one i ordered. I received a plastic fringed, broken top that has another model than the one in the pictures. When asked to return, they will not give you the recessary information so you will never see your money again. Do not ever buy from these scammers.

Finger weg !! ganz billige Qualität. haben wir weg geschmissen, da keine Rückgabe möglich. € 100,- in den Müll

Nie wieder. Erst hat der Versand 1 Monat gedauert und jetzt kann man die Kleider nicht zurückschicken. Nur beschädigte Ware kann zurückgenommen werden. Eine Frechheit. Finger weg am besten, nur in Deutschland bestellen!

If I could give it o stars I would. Horrible quality!, the fit is off they won't give me my money back on top of that they want me to pay to return and exchange $400 of merchandise. Then had the nerve to say buy more for half off and keep the crap they sent to avoid shipping fees. But no refund what kind of fool do you think I am. You got me once but you won't again. I am going to report them.