KnockiesReviews of knockies.com

THE WORST COMPANY I HAVE EVER EXPERIENCED DEALING WITH. Ordered my earbuds back in March and still have not received them, we are in JULY. Customer service is absolutely shocking, avoid dealing with Desmond if you can. This company is stealing money from people!

I ordered back in April and here it is in July and still haven’t receive my product. Tried to email them and no one responded to the emails.

Received earbuds that failed after 3 weeks. Still within the warranty period so I contacted them about a refund. Support dragged their delaying responses and requesting additional information for nearly 2 weeks until I was beyond the return window.

Basically when you try to reach them about your buds not working properly they just try to make this process as long as possible, hoping that you will "forget" that you ever bought something from them. They just promise "to get back to you within next XXX hours" and nothing really happens afterwards. If you knock on the door after some time it starts again, they ask you what is this conversation about, EVEN when they have the previous mail messages right under the reply... Nope, never again, don't give them your money.

The order was delivered a couple of weeks late. They sent me a broken charging case and the customer care is too slow to respond. After a week, they replied that I should sent it back to them and wouldn’t provide the return slip for the international shipment. About the product, it’s waste of money to spend ~ $ 100 on such a crap. I fell for the reviews shown in one of the YouTube videos. I would not ever deal with this brand ever again.

My son purchased these earphones which didn't arrive within the specified timeframe. We contacted them to be told they hadn't been sent yet. The problems started when they eventually arrived where they wouldn't connect to our Android devices. When they did connect only 1 earphone worked. We contacted Knockoffs, sorry, Knockies and were instructed to go through the routine that everyone else seems to have to go through but they still didn't work correctly. Emailing back and forth still didn't get them working as they should and they asked me to send them back for a replacement set. The cost of shipping them back to the US from Scotland was slightly more than a 1/3 of what the earphones cost and going by other reviews on here I wasn't confident they would send out another set. Now my 14 year old son is out of pocket and has to go through the hassle of saving up for another pair of bluetooth earphones. Take my advice and look elsewhere.

I purchased two KP1s for my kids for Christmas and got a third pair free. My son had his for 2 days before a blue light came on so I go in touch with support. We had to let them completely die to "reboot" and then charge fully. Fine that worked but he ended up having to do that about once a week unknowing to me. Had I known I would have got back in touch with Knockies to have them replaced within the timeframe of replacement. I had emailed support and was told they were out of warranty, which is when they offered me 40% off. I told them i would not need the 40% off because I would not be purchasing anything from them again. Well my daughter's started acting up so I reached out again. I was then told to let both pair die for at least 4 day and then charge fully. We waited 6 to be on the safe side. My son still can't use of them and my daughters won't charge. Once again I reached out to support and just received an email that we are outside of the window for replacement but here's 40% off. I laughed. Why would anyone want to spend more money with a company like this?! I will not order from them again and will make sure none of my friends do either. You'd think they would want return customers but at the rate they're going nope. I will spend the money on Apple AirPods!

Caution do not buy anything from this 2nd rate company! First pair shipped took weeks to get. Once we did they finally arrive they did not work correctly... would cut off, would not hold a charge. They sent a replacement pair took over a month to get and the exact same problems happened as the first pair. I contacted them and asked for a refund at this point and this was the cut and pasted reply-"Hi Samantha,Thanks for reaching out to us about this and I'm sorry for the experience here. I do see that your received the replacement about more than a Month from now. Was this happening before? Since your order is beyond 30 days, we aren't able to get you refunded.I would be more than happy to help you get these working properly and or even get a brand new discount code for 50% if you decide to place a new order with us in the future. why would i buy anything else from a company that makes products that don't work and has horrible customer service truly pathetic!!