Kitchen Tune-UpReviews of kitchentuneup.com

HORRIBLE Company, Stay very far away from them !

This company is a scam. We used kitchen tune up of Wappingers, NY. Wrote a check for our down payment to find out a month later they went out of business. Brian Hill, the owner new he was going out of business and cashed our check without hesitation. I have been trying to get in touch with headquarters and no one is returning my calls or my emails. This is a poorly run business. They made promises that they never upheld. Please do not use any franchise.

We have been pleased with many contractors that have worked on our home. Unfortunately, our experience with Kitchen TuneUp Greenville, SC has been the complete opposite. We had our last cabinets installed Dec 21st. This is 298 days after paying 50% deposit Feb ‘22. We were told it would be ~6 weeks before install. 5+ months went by with our follow up calls/texts ignored or responded to with endless excuses. Early Aug there were very few strips of veneer installed after 2 days. Unfortunately, the color after install did not go well with the rest of the kitchen in our opinion. My husband and I discussed it that evening. We called KTU to get an idea as to how much it would cost to make a color change. We were told less than $1,000. This cost was significantly reduced because KTU stated they had ordered wrong cabinets by mistake. This was good news in that we could change at a low cost, but disconcerting we had not been told about the cabinets. They stated they were just planning to install them temporarily. They agreed to halt work on our home since removing a little veneer was much less labor intensive than installing twice. We selected the new color ~48 hours later. We were told it would be 15 days to receive the new inventory. In Oct they are finally back and when we arrive home from work our end panels had been painted. We were reached out to KTU. Here is her response: “was going to reach out to you tomorrow to present both options because painting is an option that was not available when you originally planned to install the smolder stained materials. Paint would have been proposed as an option….” We stated we paid for panels so let’s go that route. KTU’s only response: “Sounds good! Yes, that is correct!”. On Oct 17th at 10:05pm KTU sent an invoice for the color change for $2,894.75. We saw it first thing the next morning. This is $1,894.75 more than the max from the verbal quote. Included in the invoice was the following threat “If you do not intend to remit payment for this invoice today, please let our office know. Unfortunately, if this is the case, we will have to modify our installation plan and will not be able to return to your home on Tuesday. This will, unfortunately, result in a delayed completion date. “ Also included with this invoice was the 40% of the rest of the project. As explained to us, this 40% payment was requested only after KTU had verified all correct materials had been delivered with correct measurements and no defects. We took their word and paid the 40% invoice that morning. Regarding the invoice for the color change, we repeatedly asked for a written response as to why the difference from what we were told verbally. This request was ignored until October 28th. She then tells my husband she didn’t include the end panels. This explains why they wasted time painting the end panels. We promptly paid right after her response. There are now 14 open issues due to numerous measuring mistakes etc. on Oct 28th, 7 business days past the maximum estimated completion date in which we have reluctantly given KTU 100% access to our home. On this day 1 person came to our home and installed 1 piece of molding. We were told someone would be out to paint that afternoon. No one showed and no explanation was given when we inquired. Slow progress until ~Nov 3rd to complete the contractually obligated contract with our color change. We asked for nothing more. At this time, we are once again in a holding pattern waiting on incorrectly ordered/cracked/installed materials. KTU finally finished on Dec 21st. We received the final invoice on 22nd (sent after 10pm the night before). We then received over 10 e-mails and a text a 5am threating to come to our home for a check when we had always paid via credit card. Now I am trying to pay via credit card and there is a surcharge never applied before. Will pay as soon as resolved. I post this hoping no one else has to endure this type of treatment in the future. We learned our lesson the hard way.

After a consult, It took a month to receive the quote (Jenny claimed she emailed it and Kitchen-Tune Up's system was not working properly). I gave her the benefit of the doubt and paid my deposit. I STILL HAVE NOT APPROVED ANYTHING! Which of course means an order has not been placed. AND SHE HAS MY DEPOSIT. She will not call me and every 3 or so weeks will sent a text "I sent you something to approve via email . . . let me resend". Still waiting for that resend (after requesting several times via text). This company and franchise . . . AWFUL!

To be avoided at all costs if you are looking for a professional standard of cabinet painting and a reasonable price. This Tyler Texas company is expensive, does not deliver the basics and cuts corners at every step. There was no preparation at all on the cabinet surfaces. Just sprayed paint over dust, dirt and anything on the surface of the drawers. They used latex paint instead of oil based and, after assuring me the outcome would be just as good, the paint peeled and chipped all over. After multiple walk throughs during the process they attempted to touch up the paint to fix it. Using a brush and leaving brush strokes everywhere with a different color paint. After spraying the doors, imprint of plastic covering was embedded in the wet paint. I can go on but the pictures should tell the story. I am now having to pay another company to start over, including full repaint of the laundry room walls and ceiling from the cabinet paint overspray. The owner says he stands by the quality of this work...

I had to select a star to completed a review however the service/(non) interview was terrible. Kayla arrived at my door as I just completed a zoom call. I hurry to get to the door to greet Kayla when she stated " I do not feel comfort promptly turn around and left my resident. I asked her what was the problem and she did not respond. So what was it ? Is it because I had not place my masked yet or the color of my skin? So at this point I decide not to use Kitchen Tune-Up Service.

This is a REAL HONEST REVIEW...I recently bought a home 8/20 that had refacing done (2018-19) of the entire kitchen cabinets, replacement doors and drawers by Kitchen Tune Up. I needed a side refrigerator panel installed and the upper cabinet moved forward along with warranty work since the plastic refacing was falling off several cabinets and bubbling. Unfortunately, getting Kitchen Tune up's contact person, Jeff the "owner" or basically anyone to return phone calls, texts to confirm scheduling was impossible. Weeks would go by after submitting photos of the requested work, then only to be told, resubmit the photos again. When the installer finally arrived, he was unprepared to do the work, even though I had planned this with them via photos, etc., months in advance. While he was at my home, I showed him the cabinets above the cooktop that they were uneven, 36" in the back wall and 35.5" in the front making it impossible to replace the 30" range hood with a 36". The installer agreed that the panels that were previously installed with the laminate was incorrect and when I was ready to replace the hood to call the office. I called Kitchen Tune up a few months later when I had the new 36" range hood and I was told that they would not do small jobs under $2500 and they refused to make good on their shoddy work even though I was willing to pay to repair this work. I called 2 GC's and both said that the work was unprofessional and shoddy and could not make the repairs due to the refacing. Now I have the $650 range hood that is sitting in my kitchen unable to get installed. Kitchen Tune up DOES NOT stand behind their poor quality work and most importantly, you are faced with the fact they will not honor warranty work or return your calls- as many other reviewers stated on Google. If you want to go through **** to get this cheap quality work done then you will be on your own. As I mentioned, this is a true honest review and I really would not want someone to be in the situation that I am currently in.

USED THEIR SERVICE IN 2015. COLOR OF CABINET DRAWER AND DOOR CHANGED COLORS. THEY WOULDN'T COME TO LOOK AND ASKED FOR A PICTURE. MY PHONE COULDN'T DO JUSTICE TO MY COMPLAINT AND THEY NEVER CONTACTED ME AFTER I TOLD THEM. THE SALESMAN SAID I WAS TOO FAR AWAY FOR HIM TO COME AND LOOK AT IT.