Kitchen DecorReviews of kitchendecor.shop

DO NOT PURCHASE FROM THIS SITE! I purchased a MUG on 10/3/20 ... fast forward to today 11/3/2020 .. three emails sent and no reply about a refund .. I have contacted PayPal in regards to this since the seller will not answer any of my emails about a refund and their website “contact us” tab has been down since the very first time I tried to reach out to them about this order. This is just plain bad customer service .. I will never purchase anything from them. EVER. I knew something was up after purchasing the item and never receiving any kind of shipping confirmation.

DO NOT SHOP HERE! Bought a mug to be personalized. The example of the mug on the site showed the name HANNAH and gave the option to personalize, so I did with the name Christine. when it arrived not only did it have Christine, but the mug STILL had HANNAH on it. When I contacted them multiple time and sent a picture to them of their mistake they said, that's what I ordered. WHY THE HELL would I order a mug and get 2 names on it. The description also does not say that HANNAH would be permanent. THEY ARE A JOKE!! DO NOT BUY HERE!!

TERRIBLE EXPERIENCE. I CANCELLED MY ORDER WITHIN 24 HR (AS IT STATES ON THEIR COMPANY WEBSITE), AND THEY WOULDN'T REFUND MY MONEY AND SAID THAT I HAD TO PROCEED WITH MY ORDER. I NEVER RECEIVED MY ITEM OR REFUND!! BUYER BEWARE!

The seller sent me a product that did not match the photo in their website, refused to acknowledge the discrepancy and refused a refund. After I filed a PayPal dispute, they eventually offered a full refund if I shipped the product to VIETNAM -- a pretty useless proposition since shipping will cost more than the product. The item was apparently shipped from Michigan, why should I send it to Vietnam? Pretty sketchy business practices, horrible customer service.

This company literally stole my design and product photos from my small business' website.

Horrible "company". All reviews are vague and fake. I purchased a mug on April 12,2020, received it 3+ weeks later. When I received it, it was nothing like the website pictured. That same day I received my mug, I reached out for a refund or to be sent the item as described. I emailed the support e-mail every day for 5 days (they ignored every e-mail) before turning to PayPal for assistance. Their website shows they have a 100% money back guarantee: "Shipping options: Item Location: Detroit, Michigan Processing time: 1-2 days. If your address is not in the US please contact us. 100% Money Back Guarantee: We truly believe that we make some of the most innovative products in the world, and we want to make sure we back that up with a RISK-FREE ironclad 30 day guarantee. We have 24/7 email support." They only offered a refund if I shipped this 11 oz mug to VIETNAM. That is $25 shipping, minimum. It shows that the item location is in Michigan, why am I sending it to Vietnam? DO NOT TRUST THIS WEBSITE.

Kitchen Decor is a scam! All of these reviews about this company are accurate. I placed an order weeks ago and have yet to receive anything. I tried contacting them but could not reach anyone. Total scam.

Ordered a mug January 27, 2020 and it still shows as processing on the website. Their number is conveniently disconnected due to covid. The only five star review below is from Jack Dave who ironically also provides a review on their site as Loyd Washington. Can’t believe they’re still up and running and Facebook is showing their ads as they definitely are not producing any of the 5,000+ mugs they offer on their site. I am reporting them to my credit card company.