Kitchen DecorReviews of kitchendecor.shop

Same issues as everyone else. Not shipped, gave me a random USPS tracking number. I have Filed a bank claim.

Kitchen Decor Shop has a set of mugs advertised on their web site. There is a picture of a SET of mugs that coordinate with one another, AND the title says "SET!" I purchased 2 separate orders. 1 order was for 2 SETS, yet they sent me 2 mugs. I should have received 4. The second order was for 1 SET, yet they sent me 1 mug when I should have received 2. They are falsely advertising and cheating people out of their money. I will be reporting them to their local authorities as well as my own local authorities and I will stop at nothing to make sure they don't continue doing this to more and more people.

NO CUSTOMER SERVICE EXISTS!!! I ordered the same item, twice by accident and was within the cancellation time frame and when I tried to contact their customer service and PAYPAL, I received no responses after phone calls and emails that I finally went to my bank to file a claim dispute. So today, a month later, they sent my items, which I cancelled within a minute of ordering them, which through their company I was well within the cancellation time frame and now I am stuck with items that cost $60 and there seems to be nothing I can do about it. They are not AMAZON so if you don't like your item when you receive it from this company , or you try to cancel the item 30 seconds after accidentally clicking the wrong key, you're stuck! BEWARE! I wish I had read the reviews first, MY FAULT! I am staying only with AMAZON from now on!

Awful. Just absolutely awful. DO NOT ORDER FROM THIS SITE

Unfortunately, I have to give it one star. To start, this company doesn't have Facebook or Instagram page, do you know why? To avoid all these complaints on their page. They have thousands of good reviews on their website. However, everything posted by them. There is no way to evaluate their service through their website. I bought 2 mugs on their website and 30 MINUTES later I requested to cancel my purchase. On the website they say they cancel, refund, "satisfaction guaranteed", etc. However, THERE IS NO WAY TO CONTACT THEM. There is no way to cancel the order, no way to request a refund, no way to change the order, the phone does not work, messages and emails are ignored!!! They say they sent my order ONE MONTH later!! Even after I requested cancellation right after purchase. My credit card did nothing because "the seller presented a tracking number". PayPal is extremely slow in dealing with these situations and when I escalated the situation onto my credit card they close my case saying that now they could not do anything anymore. Unfortunately, dishonest people continue to get rid of. And we, who try to do everything correctly and think we are supported, take the loss.

They take your order and don't ship the product, answer your calls (not in service) or emails. This site is a rip off

SCAM! DO NOT BUY FROM THEM! I ordered a personalized mug for my Husband on December 16, 2020; I was so excited to find it that I did not research the website before I purchased it. Now I've lost $40. My order shows as 'processing', with no updates...yet, the money came out of my account on the day I ordered. I've emailed (no response) and called the company (phone is disconnected), to no avail. I am going to dispute this and get my refund, somehow. DO NOT BUY FROM THEM!

one star is very generous considering this: Firstly their satisfaction guarantee is an outright misuse of the both the words satisfaction and guarantee. I ordered a mug two weeks before December 25th. They assured me countlessly that my order would process is 2-3 days. After their 24 hour “custom prints are non refundable” they were able to secure my payment but took an additional six days to “process my order” I was in a ongoing heated email war with one of their representatives who seemed to get a sick kick out of leveling a finality that I should’ve shopped somewhere else. after three weeks on volleying replies they’ve decided to completely remove themselves as being responsible for the order because it now lies with the USPS. upon checking the routing number still has yet to receive updated information from the seller i.e. Kitchen Decor. this is an just a taster and exhibit of the last email I sent to them after three weeks of bar none worst customer service. so now you’re not going to respond promptly to my emails? your website is a scam, there’s absolutely no way you only have “happy customers” and conveniently hide your bad reviews to boost your ratings. I was so excited to give my order as a gift and had to just show them the mug on my phone, limbing it with the promise that they get it after I had received the package. now I have to break it to them that they won’t be getting anything. the holidays are very financially burdening so I just paid your company for nothing. thank you so much for the false advertising and strain and stress this all has caused. I hope you understand sarcasm because the representative seemed to be layering their email replies to me quite thickly, intentionally giving me an indirect answer as to why my order was taking so long and now that it’s out of your hands, passed on to the USPS it’s no longer your problem. happy holidays! be warned and be aware about this company! shop somewhere else!