KitReviews of kit.com

Kit renews subscriptions without renewal reminders. If you miss the cancelation window, there is no help for you. While their customer service response is polite, there is a one size fits all policy in regard to helping you. There is ALWAYS a solution to aiding a customer who approaches a situation with a solution - in this case I suggested a prorated cost to myself over and above the few days I was over the cancelation notice. Kit simply told me I had to pay for my yearly subscription and I was out of luck. You have lots of other choices out there in what Kit does. Use them, not Kit. Cannot recommend. Update: after posting this review and sending a scathing customer experience to Kit, someone replied and my account was suddenly prorated and I was given a refund. Not sure why it had to come to that - but here we are.

Strong warning to anyone considering using Kit.com For no apparent reason they just cancelled my account and "can't disclose the reasoning...". Don't pay them, don't put in the work, you might just get cancelled anytime, without warning.

I joined Kit expecting reliable email delivery. Instead, my emails landed in spam folders due to their shared IPs being blacklisted. Despite my confirmed opt-in lists and low complaint rates, support insisted the issue was with my list quality. They failed to recognize that the problem stemmed from their infrastructure, not my practices. When I presented evidence, they dismissed it and offered no solution—no dedicated IP, no better send pool. Their inability to differentiate between user error and systemic issues is alarming. If you value your sender reputation, look elsewhere

Cant contact support or loggin, forget password does not work... Avoid this company.

I had a very disappointing experience with ConvertKit (Kit.com). I signed up to sell digital products and followed all the steps they asked. After investing time and money into setting up and running ads, they suddenly decided my business "wasn’t the right fit" and canceled my account without warning. To make things worse, they refused to release the money I earned from my sales, telling me my customers would need to personally request refunds. This is completely unacceptable and feels like a scam. I delivered my services, and now I'm being denied the payout I rightfully earned. If you're a freelancer or small business owner, I strongly advise staying away. They are not transparent, and their support shows no accountability. Very disappointing.

Hoping to evaluate Kit.com during their 14-day free trial, I migrated my existing email list from Mailchimp. The trial became instantly pointless. As soon as my contacts were imported, my account was flagged and restricted, blocking all email sending capabilities while they supposedly verified my list's origin. I promptly submitted the requested proof, including screenshots showing the Mailchimp source. However, this made no difference. My account remains locked down, deep into the trial period. So guess I'm stuck in automated customer service hell. Repetitive emails and chat pop-ups keep demanding the same verification details I provided days ago. It feels like my submissions are ignored. This endless loop means the 14-day trial clock is ticking down on an account I cannot even use. Based on this critical failure – wasting the trial period with an impossible verification process – I cannot recommend Kit.com.

I've been using Kit (formerly ConvertKit) for two years, but lately, their service seems to be declining. Recently, I encountered a glitch that mysteriously erased one of my email templates despite the platform showing it was saved. I recorded my screen and shared the issue with their support team. The customer service rep, "Jose," responded by attributing the problem to my browser's behavior, which struck me as odd since I’ve generally had positive experiences with Kit. I pointed out that my video clearly showed the project was saved before the glitch, yet all the changes disappeared afterward. In his follow-up, "Jose" doubled down, claiming to "completely understand" my frustration while reiterating that the browser was to blame, all in the same breath. I put "Jose" in quotes because it's pretty obvious AI is involved. The sentence structure gave it away. Funny enough, I just received another response from him. This time, the tone was noticeably different: he actually apologized, and the email read like it was written by a human being. If you're on the fence about using Kit, do yourself a favor and choose another company.

I strongly do not recommend Kit for any business that values reliability and responsive support. Their approval process is an absolute disaster—slow, opaque, and handled primarily by AI bots that loop you in frustrating, repetitive responses. Despite providing all requested information, I was met with delays, vague responses, and AI-generated excuses instead of real solutions. When I pressed for an actual human response, my ticket was closed without resolution and I was told to "just wait." This is unacceptable for any business trying to set up essential email marketing. If you ever run into an issue with Kit, good luck getting help. Their support is either nonexistent or deliberately designed to stall you. If this is how they treat customers during onboarding, imagine what happens if you have a serious issue down the line. 🔴 Bottom Line: Kit is unreliable, slow, and not a serious business solution. If you care about your time, support quality, and business continuity, look elsewhere. Many better platforms exist—ones that actually prioritize their users. I’m switching to a real email provider that values my business.