KitReviews of kit.com

This trash of a platform hides the fees from you and then doesn't let you delete your profile. Avoid it!

spent all day importing my data, they manually asked tens of questions, and requested to see social media platforms, requested to see my emails that i sent with my other provider and came to the conclusion they do not support financial services. if there's a category you guys don't support, make that very clear when signing up so people like myself don't waste time on this crap.

I had Kit for 2 years. Email deliverability is ok. No customer service really. I am definitely really upset they are raising prices for small business owners and just gave us one month notice. An increase of 160% for me - going from $15 a month to $39. What!! Super unreasonable. And when I tried to contact customer service, it's just AI sending me unhelpful messages with outdated irrelevant information (like clean your list so you can be in the lower tier price - actually, I am already!)

No, I don’t recommend kit to ANYONE. For a company that’s supposed to be an email service, they sure are horrendous at actually sending emails. Kit as a whole is glitchy and their customer service is beyond problematic. On top of all that, they charge a lot more than other email providers. As a whole, I’ve found kit to be beyond the bounds of disappointing.

I signed up to Kit in April last year. All went well for 12 months. I renewed my membership on the 1K plan for another year. In July, my subscribers reached just over 1,000 and Kit automatically moved me to the 3K plan and took another $120 from my account without notice. I asked for a refund, removed hundreds of 'cold' subscribers, but today, Kit took ANOTHER $120 and the subscribers I thought I'd deleted weren't gone. I begged for another refund. They issued it and then took TWO more payments of $120. Over $360 gone from my account in one day! So, while I wait for the first refund to hit my bank, it looks like Kit is going to take large quantities of money out of my bank on a daily basis, with no explanation. In the meantime, I can't successfully delete subscribers, so Kit could clean out my bank account. I want to leave Kit, but I also want what I paid for in April: Another year on the 1K plan without being penalised. I'm hoping somebody at Kit will read this review, take me seriously and see the harm they're doing to my family and my livelihood. This is madness!

The platform isn't intutive but doesn't have simple clear tutorials. And when you contact support they are useless over chat. I spent an hour trying to do a simple task. I gave up headed over to youtube found a three min video then resolved it. Few days later another problem that should be solved with simple video instead over an hour back and forwards with useless instructions. But tis time no youtube video I could find. Never had this problem with other platforms. I hate it

Can't upload any CSV file. I tried multiple ways. Multiple times. Even looked at their help files. Nothing. Keeps saying "file not supported." Well apparently my time and money are not supported either. I gave up. POORLY DONE!!!

kit.com platform is the right fit for your business, not. Better move to other, they are wasting people time.