KitReviews of kit.com

Great customer support!

Instructions are always close at hand and clear and easy to follow. All the tools I need to create attractive newsletters are readily available. Re-sending to non-openers is fabulous.

I'm so happy I switched to Kit very early on when starting my business. I loved them back then for how easy it was to have multiple forms such as various freebies on different blog posts and it's crazy to think how far they've come in these 10 years since I switched to Kit (ConvertKit at the time). They've added a wealth of features that have only increased the ease of use. They also really listen to feedback and continue to release features. In 2025 they released so many updates and I kept cheering for each one. I think the main reason I like them is that Kit is straightforward and easy to use. It does what I need it to do and is the core of what grows my business. Most importantly they take great care to keep their sender reputation high so the deliverability on my emails is awesome. I have 60-65% open rates with a list of 49k. The founder, Nathan Barry, is innovative and forward-thinking and has surrounded himself with an awesome team.

When I started my second business and first email list, Kit (Convertkit then) was one of the top recommended ESPs. And although Kit didn't have a free plan at the time, I immediately jumped in and starting paying for a teenie tiny list. It was so worth it. The robust tagging and segmenting features make it easy to separate subscribers by interest, purchases, goals, and so much more. But the rules and automations make my life so much easier considering I sell 75+ digital products and promote multiple freebies. Even though Kit has gone up in price, I'll still keep paying because the marketing it allows me to do that other platforms don't. Most all the money I have made over the last 7 years, has been because of Kit.

Viele Möglichkeiten und ein wirklich engagierter Support

They constantly publish new features and do this is a contemporary way if we speak about UI/UX side. I simply enjoy using it. Apart from that, the also constantly ask for feedback, communicate with their clients and that's important. The chat support usually answers in a few minutes 24x7.

We have an family owned niche business that sends emails once a week. We had been with constant contact for years and watched our rates go up and up as they added more options we just did not need but were paying for. The bills got so high we decided it was time to find another option. We found Kit and figure we would give it a "try". Constant Contact was so easy to use and familiar I just did not feel Kit would be able to fill their shoes. We have been with Kit for almost a year now and the support is INCREDABLE!!! You want to talk about under promise and over deliver? If we ever run into an issue we chat with a human. Someone that is understands my challenge with a basic explanation, is knowledgeable, and respectful of my time as a business owner which is WAY more than I can say about Constant Contact We use Kit for our email campaigns. I've even started using the email campaigns as Facebook posts because they post incredibly well. They have clickable images that I can control, with headlines I can control look better than any unpaid post I tried to put together on Facebook. Kit is always updating their platform, adding new app integration, sharing helpful advice and completely focused on customer feedback, support and ease of use. I wish we found them years ago.

Fantastic customer service, you can really tell that the customer comes first.