KismileReviews of kismile.com

Ordered an under counter ice maker. after installing it the next day it had leaked out causing a mass of ceiling damage because it did not pump out the water as it should. Emailed them because you cannot call them and all I got was a run around. I had an email failure on my computers and lost a lot of emails, Kismile only wanted the original emailed receipt which I do not have, provided them the Amex receipt and they still would not take the crappy ice maker back! I went around and around with their email tech/customer support, never getting anything but excuses. DO NOT BUY ANYTHING FROM THEM YOU WILL LIVE TO REGRET IT!!!

We purchased a countertop ice maker direct from the company for several hundred dollars. When we set it up, it was really loud and made squealing sounds. The website states that an item can be returned within 30 days. There is no way to contact the company. No phone number listed. They have a chat. I sent them a chat message and said that we wanted to return the ice maker. They responded with a very short message, wanting me to record a video of the problem. I advised that it was already back in the original box and that I wanted to return it. This conversation went back and forth for weeks. They kept making excuses for not allowing me to return. Then they said that I didn’t need to return it and if I left a “positive review “ they would issue me a refund. That never happened. This company is a scam and I would strongly advise against buying anything from them.

Do not ever buy anything from these people. This is a Chinese company that operates their business like they’re selling to people in china. The product is garbage. Never dropped below 54 degrees. I purchased a three year warranty and all they do is email me asking if I’ll accept some money back. They won’t replace the fridge or repair it. They suggest tips and tricks to make it work. Then they offer you partial refunds. When you finally relent because you just give up they tell you it’ll be a month before they refund you. These are scammers. Do not buy from here. Do yourself a favor and go buy a refrigerator locally. It’ll be made in china but at least locally you’ll be dealing with a company that isn’t out to scam everybody.

Our ice maker broke in less than 2 months. Their "support" is a joke. Phone number does not work. Emails and claim submissions go unanswered. I would not buy a newspaper from this place much less appliances

They refused to honor their one year warranty after giving me the runaround for months and then claimed the extended warranty I purchased directly from them was through a third party but they could not give me the third party's name or number. The whole extended warranty is a scam and the company in not trustworthy.

Very unhappy with the product and resolution. They don’t follow through with their warranty and give you the runaround on refunds. It has been almost two months since they told me in writing they would refund my money for a faulty product and they still have not returned my money. They didn’t even replace the product which would have worked as well. Their customer service lacks integrity and their product lacks quality. Be careful of purchasing from this company!

Bad experience avoid of them at all ❎