KinektdesignReviews of kinektdesign.com

Please watch this company - they are disgusting scam artists. Purchased 2 gear rings and completed measurements and ordered as per their advice. Rings arrived and were too small. Paid the postage to ship back to America as they agree to replace for next size. Next size came and both rings are miles too big. I emailed them again to Andy who eventually answered and said no problems if I return they will refund. I paid the postage and contacted again on web chat for a phone number and have been speaking to someone who is just disgusting now saying they won’t refund as I purchased in the sale! They were not in the sale! Absolutely disgusting company

no issues with the purchased products so far but the owner is rude, egotistic and no sense of good customer service at all. you'd be surprised how a frigging piece of work he is!

I was gifted a gear ring for Chrismas about 5 years ago. The ring is super cool and I loved it. About a year later, the side came loose and I returned it for repair. All went smoothly. About another year went by and the same problem, along with 2 gears that had fallen off and were lost. I tucked the ring in a drawer and had pretty much forgotten about it because covid was in full swing and I had much bigger problems. I ran across it the other day and emailed to get another return authorization for repair. I got a response from Glen, the designer/founder that I should just buy a new one at a discount. I replied why that was necessary because of the lifetime warranty and here's his response: Brian, The lifetime warranty policy was meant to cover manufacturer's defect not everyday use. Some customers were abusing the policy. And then we lost our bench jeweler this past year, so decided it was time to update it to a one year policy which is appropriate considering I know I didn't sell you a defective product. You've had a Gear Ring and hopefully enjoyed. If you'd like a new one, I'd be happy to sell you a replacement. If you don't want one, don't buy one. The choice is yours. - Glen Designing inventor + founding owner Kinekt Design / kinektdesign.com I will not be replacing it, even with a discount. The last line of the email was particularly infuriating from a customer service standpoint. I had been careful with the ring after the first repair and it happened again, so why would I buy another to have it break again? And then be told to just buy another?

We ordered and paid for the time machine clock in December 2021. Still hadn't received it in Jan/Feb. Followed up multiple times and then told one had been returned and despite having paid for delivery was asked to pay another $65. Clock eventually turned up and hasn't worked properly from day one. We have been in constant contact with Glen who has over promised and under delivered. We sent the clock back from NZ to USA at a cost of $200NZ. We have the emails to say that he agreed to pay half the courier fee and he hasn't. We have asked for our money back which he had agreed to and now he is going back on that promise too. Feel really ripped off snd cheated as we are over $1,200NZ out of pocket with nothing to show for it.